Automated Chatting agent available on the service portal is commonly referred to as?
\r\nVirtual Agent
","Front":"","Back":"","Comments":"","Category":"Virtual Agent","Random Sort Code":"478852.0","Type":"Quiz","Guess":"Virtual Agent
"},{"Number":"CSAP0674","Active":true,"Front (html)":"What helps users perform common tasks, obtain information, and make decisions?
\r\n","Back (HTML)":"
Virtual Agent
","Front":"","Back":"","Comments":"","Category":"Virtual Agent","Random Sort Code":"171916","Type":"Quiz","Guess":"Virtual Agent
"},{"Number":"CSAP0582","Active":true,"Front (html)":"What is a conversation bot that provides help to users day or night?
\r\nVirtual Agent
","Front":"","Back":"","Comments":"","Category":"Virtual Agent","Random Sort Code":"147186","Type":"Quiz","Guess":"Virtual Agent
"},{"Number":"CSAP0830","Active":true,"Front (html)":"How can users interact with agents at their convenience through Virtual agent?
\r\nAsynchronous chat in the web channel
","Front":"","Back":"","Comments":"","Category":"Virtual Agent","Random Sort Code":"348759.0","Type":"Quiz","Guess":"Asynchronous chat in the web channel
"},{"Number":"CSAP1531","Active":true,"Front (html)":"Virtual agent capabilities include which three of the following?
\r\nAnswering FAQs
Providing tutorial (“how to”) information
Performing diagnostics
Answering FAQs
Providing tutorial (“how to”) information
Performing diagnostics
Select three things a Virtual Agent can access:
\r\nKnowledge Bases
Service Catalog
System records
Knowledge Bases
Service Catalog
System records
The ServiceNow virtual agent provides assistance within a messaging interface.
\r\nWhich capability allows end users to configure virtual agent to intercept and help resolve submitted incidents?
\r\n","Back (HTML)":"
Issue Auto Resolution
","Front":"","Back":"","Comments":"","Category":"Virtual Agent","Random Sort Code":"305514.0","Type":"Quiz","Guess":"Issue Auto Resolution
"},{"Number":"CSAP0908","Active":true,"Front (html)":"Restate three support tasks can be automated using a virtual agent using the list below.
\r\nPerform diagnostics
Provide information
Answering FAQs
Perform diagnostics
Provide information
Answering FAQs
Link unfurling enables previews of which three kinds of URLs are in virtual agent conversations?
\r\nTexts
Videos
Images
Texts
Videos
Images
Name three purposes of the Virtual Agent is to help users?
\r\nPerform common work tasks
Obtain information
Make decisions
Perform common work tasks
Obtain information
Make decisions
Which conversational interface allows you to preview and modify a catalog item in catalog builder?
\r\nVirtual Agent
","Front":"","Back":"","Comments":"","Category":"Virtual Agent","Random Sort Code":"529206.0","Type":"Quiz","Guess":"Virtual Agent
"},{"Number":"CSAP0369","Active":true,"Front (html)":"Querying or updating records (for example, get the status on cases or incidents)
Gathering data, such as attachments, for the agent
Resolving multi-step problems
Querying or updating records (for example, get the status on cases or incidents)
Gathering data, such as attachments, for the agent
Resolving multi-step problems
Which three from the list below, does Virtual Agent offer a web-based interface for?
\r\nService Portal
iOS
Android
Service Portal
iOS
Android
How can you deactivate link unfurling feature in Virtual agent conversations?
\r\nBy updating system property com.glide.cs.enable_link_unfurling to false.
","Front":"","Back":"","Comments":"","Category":"Virtual Agent","Random Sort Code":"170558.0","Type":"Quiz","Guess":"By updating system property com.glide.cs.enable_link_unfurling to false.
"},{"Number":"CSAP0466","Active":true,"Front (html)":"Which three, third-party messaging apps are supported by Virtual Agents?
\r\nWorkplace
Microsoft Teams
Slack
Workplace
Microsoft Teams
Slack
What generates a content-rich preview when a supported link is shared in a conversation with a user, a virtual agent, or in a text-based bot response.
\r\nLink unfurling
","Front":"","Back":"","Comments":"","Category":"Virtual Agent","Random Sort Code":"556930.0","Type":"Quiz","Guess":"Link unfurling
"},{"Number":"CSAP0445","Active":true,"Front (html)":"Each update set is stored in the _______ table?
\r\nsys_update_set
","Front":"","Back":"","Comments":"Each update set is stored in the Update Set [sys_update_set] table
Customizations that are associated with the update set, which are entries in the Customer Update [sys_update_xml] table, appear as a related list on the update set record.
sys_update_set
"},{"Number":"CSAP0502","Active":true,"Front (html)":"Which two of the following is not captured in an update set?
\r\nHomepages
Data Records
Homepages
Data Records
Navigate here to create an update set:
\r\nAll > System Update Sets > Local Update Sets
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"164369.0","Type":"Menu Path","Guess":"All > System Update Sets > Local Update Sets
"},{"Number":"CSAP1779","Active":true,"Front (html)":"To retrieve an update set from a remote instance, in the Production instance, navigate to:
\r\nAll > System Update Sets > Update Sources
","Front":"","Back":"","Comments":"To retrieve an update set from a remote instance, in the Production instance, navigate to All > System Update Sets > Update Sources and select the sub-production/development instance with the completed update set you want to commit.
","Category":"Update Sets","Random Sort Code":"230568.0","Type":"Menu Path","Guess":"All > System Update Sets > Update Sources
"},{"Number":"CSAP0914","Active":true,"Front (html)":"Select a true statement from below with respect to Update Sets.
\r\nDo not move the default update set between instances
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"265729.0","Type":"Quiz","Guess":"Do not move the default update set between instances
"},{"Number":"CSAP0386","Active":true,"Front (html)":"What is an update set?
\r\nGroup of one or more changes that can be moved from one instance to another all together.
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"922856","Type":"Quiz","Guess":"Group of one or more changes that can be moved from one instance to another all together.
"},{"Number":"CSAP0959","Active":true,"Front (html)":"What happens to changes on the same object in multiple update sets when update sets are merged?
\r\nThe most recent change to the object will be saved in the merged update set
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"150725.0","Type":"Quiz","Guess":"The most recent change to the object will be saved in the merged update set
"},{"Number":"CSAP1776","Active":true,"Front (html)":"Navigate here to to upload an update set:
\r\nAll > System Update Sets > Retrieved Update Sets
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"426135.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1778","Active":true,"Front (html)":"ServiceNow recommends limiting Update Sets to a maximum of _____ records to reduce the number of potential conflicts and make it easier to identify and review changes.
\r\n100
","Front":"","Back":"","Comments":"Does this apply to records forced to an update set as well?
","Category":"Update Sets","Random Sort Code":"418904.0","Type":"Quiz","Guess":"100
"},{"Number":"CSAP0483","Active":true,"Front (html)":"What is a group of one or more changes that can be moved from one instance to another?
\r\nUpdate Set
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"360920","Type":"Quiz","Guess":"Update Set
"},{"Number":"CSAP0388","Active":true,"Front (html)":"Name three types of records are not captured in an update set by default? (3)
\r\nData records
Dashboards
Homepages
Data records
Dashboards
Homepages
Which of the following is correct regarding new groups, new CIs , new user?
\r\nThey are not captured in update sets
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"671294","Type":"Quiz","Guess":"They are not captured in update sets
"},{"Number":"CSAP0387","Active":true,"Front (html)":"What are the steps for applying an update set to an instance? (3)
\r\nRetrieve
Preview
Commit
Retrieve
Preview
Commit
Where can you view a series of customizations?
\r\nUpdate set
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"732286","Type":"Quiz","Guess":"Update set
"},{"Number":"CSAP1777","Active":true,"Front (html)":"Navigate here to to retrieve an update set:
\r\nAll > System Update Sets > Retrieved Update Sets
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"411813.0","Type":"Menu Path","Guess":"All > System Update Sets > Retrieved Update Sets
"},{"Number":"CSAP1775","Active":true,"Front (html)":"Navigate here to export an update set:
\r\nAll > System Update Sets > Local Update Sets
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"417566.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1782","Active":true,"Front (html)":"Select four true statements about scope:
\r\nDetermines which of the application's resources are available to other applications in the instance.
Protects applications by identifying and restricting access to available artifacts and data.
Prevents naming conflicts and allows the contextual development environment to determine what changes, if any, are permitted.
Is assigned to an application when it is first created and cannot be changed.
Determines which of the application's resources are available to other applications in the instance.
Protects applications by identifying and restricting access to available artifacts and data.
Prevents naming conflicts and allows the contextual development environment to determine what changes, if any, are permitted.
Is assigned to an application when it is first created and cannot be changed.
Name the table where Update Sets write changes to?
\r\nsys_update_xml
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"575395","Type":"Quiz","Guess":"sys_update_xml
"},{"Number":"CSAP0436","Active":true,"Front (html)":"False
","Front":"","Back":"","Comments":"Revert an update set by backing the update set when required.
","Category":"Update Sets","Random Sort Code":"948629","Type":"Quiz","Guess":"False
"},{"Number":"CSAP0627","Active":true,"Front (html)":"What is the state an update set must be in to transfer it to another instance?
\r\nComplete
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"38570","Type":"Quiz","Guess":"Complete
"},{"Number":"CSAP0444","Active":true,"Front (html)":"Update sets cannot be merged.
\r\nFalse
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"44255","Type":"Quiz","Guess":"False
"},{"Number":"CSAP1031","Active":true,"Front (html)":"What is common between CIs, Users, Groups?
\r\nAny changes to these are not captured in an update set
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"217255.0","Type":"Quiz","Guess":"Any changes to these are not captured in an update set
"},{"Number":"CSAP1691","Active":true,"Front (html)":"To load data for an update set, navigate to:
\r\nAll > System Import Sets > Load Data
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"350218.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0670","Active":true,"Front (html)":"What is the format of an exported Update Set?
\r\nXML
","Front":"","Back":"","Comments":"","Category":"Update Sets","Random Sort Code":"765245","Type":"Quiz","Guess":"XML
"},{"Number":"CSAP1313","Active":true,"Front (html)":"Select three types of tasks available via All > Service Desk > My Work:
\r\nRequests
Security Cases
Visual Task Board Tasks
All > Service Desk > My Work lists all active tasks specifically assigned to you including:
\r\nRequests
Security Cases
Visual Task Board Tasks
Service Desk > My Work
","Comments":"","Category":"Task Management","Random Sort Code":"912763","Type":"Menu Path","Guess":"Service Desk > My Work
"},{"Number":"CSAP1323","Active":true,"Front (html)":"Select three items that Visual Task Boards allow you to do:
\r\nManage your tasks through a visual, drag-and-drop interface
Identify process bottlenecks at a glance
Track activity to view updates all in one place
Manage your tasks through a visual, drag-and-drop interface
Identify process bottlenecks at a glance
Track activity to view updates all in one place
What is any record that can be assigned or completed by a user?
\r\nTask
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"671755","Type":"Quiz","Guess":"Task
"},{"Number":"CSAP0776","Active":true,"Front (html)":"When using sorting criteria for Visual task boards who has access to create, edit, or delete the criteria?
\r\nOwner of the VTB
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"589940.0","Type":"Quiz","Guess":"Owner of the VTB
"},{"Number":"CSAP1285","Active":true,"Front (html)":"What ensures that tasks do not fall by the wayside by notifying users when tasks have been untouched for a predefined period of time?
\r\nInactivity monitors
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"357736.0","Type":"Quiz","Guess":"Inactivity monitors
"},{"Number":"CSAP0450","Active":true,"Front (html)":"What is the sequence of conditions in an SLA definition?
\r\nStart, Pause, Stop
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"932439","Type":"Quiz","Guess":"Start, Pause, Stop
"},{"Number":"CSAP0399","Active":true,"Front (html)":"Which table stores the Task SLA records for the SLA's attached to particular tasks?
\r\ntask_sla
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"124170","Type":"Quiz","Guess":"task_sla
"},{"Number":"CSAP0421","Active":true,"Front (html)":"What is SLM?
\r\nService Level Management
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"678921","Type":"Quiz","Guess":"Service Level Management
"},{"Number":"CSAP0533","Active":true,"Front (html)":"What automatically assigns tasks to users or groups?
\r\nAssignment Rules
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"960523","Type":"Quiz","Guess":"Assignment Rules
"},{"Number":"CSAP1284","Active":true,"Front (html)":"What can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
\r\nService Level Agreements
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"192478.0","Type":"Quiz","Guess":"Service Level Agreements
"},{"Number":"CSAP1318","Active":true,"Front (html)":"Real-time editing allows you to edit records in real-time as well as see edits (indicated by a pulse icon) saved by other users using interfaces or devices such as (name four):
Visual Task Boards
Service Portal
ServiceNow Mobile apps
Apple Watch
Visual Task Boards
Service Portal
ServiceNow Mobile apps
Apple Watch
System Policy > Rules > Assignment
","Comments":"","Category":"Task Management","Random Sort Code":"364455","Type":"Menu Path","Guess":"System Policy > Rules > Assignment
"},{"Number":"CSAP0342","Active":true,"Front (html)":"Which of the following three statements best describes Tasks?
\r\nTasks lead to quicker resolution times
Tasks are repeatable processes
Tasks minimize the possibility of human error
Tasks lead to quicker resolution times
Tasks are repeatable processes
Tasks minimize the possibility of human error
Where can we create SLAs, OLAs and Underpinning Contracts?
\r\nService Level Management
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"970242","Type":"Quiz","Guess":"Service Level Management
"},{"Number":"CSAP0695","Active":true,"Front (html)":"What is a collaboration tool with special user interface for presenting tasks?
\r\nVisual Task Board
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"195424","Type":"Quiz","Guess":"Visual Task Board
"},{"Number":"CSAP0557","Active":true,"Front (html)":"Name three things from below that best describe Tasks?
\r\nMinimize human error
Lead to quicker resolutions
Repeatable Process
Minimize human error
Lead to quicker resolutions
Repeatable Process
As it relates to Task Management, SLA is an abbreviation for what?
\r\nService Level Agreement
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"456603","Type":"Quiz","Guess":"Service Level Agreement
"},{"Number":"CSAP0310","Active":true,"Front (html)":"Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?
\r\nMy Groups Work
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"231312","Type":"Quiz","Guess":"My Groups Work
"},{"Number":"CSAP0457","Active":true,"Front (html)":"Comments are visible by all users?
\r\nTrue
","Front":"","Back":"","Comments":"Question needs more specifics. Is this only in reference to Comments on tasks?
","Category":"Task Management","Random Sort Code":"309906","Type":"Quiz","Guess":"True
"},{"Number":"CSAP1321","Active":true,"Front (html)":"Name three things Visual Task Boards allow you to do:
\r\nManage your tasks through a visual, drag-and-drop interface
Identify process bottlenecks at a glance
Track activity to view updates all in one place
Manage your tasks through a visual, drag-and-drop interface
Identify process bottlenecks at a glance
Track activity to view updates all in one place
Types of SLA (SLA, OLA, UC) are defined in which field?
\r\nType Field
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"886979","Type":"Quiz","Guess":"Type Field
"},{"Number":"CSAP0927","Active":true,"Front (html)":"Select three different types of Visual Task Boards from the list below.
\r\n","Back (HTML)":"
Flexible
Guided
Freeform
Flexible
Guided
Freeform
What is a Service Desk application menu to locate all work assigned to your team?
\r\nService Desk > My Groups Work
","Front":"","Back":"","Comments":"","Category":"Task Management","Random Sort Code":"376398.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0117","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Navigate here to set configurable properties for the SLA Engine","Back":"Service Level Management > Properties > SLA Engine
","Comments":"","Category":"Task Management","Random Sort Code":"80997","Type":"Menu Path","Guess":"Service Level Management > Properties > SLA Engine
"},{"Number":"CSAP0714","Active":true,"Front (html)":"What is a Service Desk application menu to locate all work assigned to you?
\r\nService Desk > My Work
","Front":"","Back":"","Comments":"Service Desk Modules:
\r\nService Desk > My Work
"},{"Number":"CSAP1324","Active":true,"Front (html)":"Name four Elements of a Visual Task Board (VTB), from the list below.
\r\nTitle
Cards
Lanes
Quick Panels
Title
Cards
Lanes
Quick Panels
Select four types of tasks available via All > Service Desk > My Work:
\r\nChange Requests
Group Approvals
Incidents
Knowledge Base Submissions
Change Requests
Group Approvals
Incidents
Knowledge Base Submissions
What uses machine-learning to determine field values during creation?
\r\nPredictive Intelligence
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"93636","Type":"Quiz","Guess":"Predictive Intelligence
"},{"Number":"CSAP0491","Active":true,"Front (html)":"Who is ServiceNow's founder:
\r\nFred Luddy
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"474560","Type":"Quiz","Guess":"Fred Luddy
"},{"Number":"CSAP0532","Active":true,"Front (html)":"What is the quickest way to navigate back to a recently viewed record?
\r\nSelect the record from the History tab
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"535914","Type":"Quiz","Guess":"Select the record from the History tab
"},{"Number":"CSAP0691","Active":true,"Front (html)":"What creates a new record and closes the form?
\r\nSubmit
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"165653","Type":"Quiz","Guess":"Submit
"},{"Number":"CSAP0138","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Navigate here to create a new relationship role","Back":"Configuration > Suggested Relationships
","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"374142","Type":"Menu Path","Guess":"Configuration > Relationships > Suggested Relationships
"},{"Number":"CSAP0713","Active":true,"Front (html)":"Where do users personalize their user interface?
\r\nSystem Settings
","Front":"","Back":"","Comments":"`Course the label just says Settings...
","Category":"ServiceNow Overview","Random Sort Code":"507620","Type":"Quiz","Guess":"System Settings
"},{"Number":"CSAP0560","Active":true,"Front (html)":"What is the Now Platform's cloud-based computing model?
\r\n","Back (HTML)":"
Application Platform-as-a-Service (aPaaS)
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"843612","Type":"Quiz","Guess":"Application Platform-as-a-Service (aPaaS)
"},{"Number":"CSAP0499","Active":true,"Front (html)":"What are the three Now Platform interfaces?
\r\nNow Platform User Interface
ServiceNow Mobile Apps
Service Portal
Now Platform User Interface
ServiceNow Mobile Apps
Service Portal
What are users without any assigned role permissions?
\r\nSelf-Service users
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"291545","Type":"Quiz","Guess":"Self-Service users
"},{"Number":"CSAP1022","Active":true,"Front (html)":"Which feature in ServiceNow helps improve Collaborative Efforts?
\r\nUser Presence
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"493481.0","Type":"Quiz","Guess":"User Presence
"},{"Number":"CSAP0455","Active":true,"Front (html)":"What is the real-time messaging tool called?
\r\nConnect Chat
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"440782","Type":"Quiz","Guess":"Connect Chat
"},{"Number":"CSAP1009","Active":true,"Front (html)":"Select three options available in the user menu.
\r\nElevate Roles
Logout
Impersonate User
Elevate Roles
Logout
Impersonate User
What's a module and application in the example Incident > create new
\r\nIncident is an application and create new is the module
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"499011","Type":"Quiz","Guess":"Incident is an application and create new is the module
"},{"Number":"CSAP0547","Active":true,"Front (html)":"What is used to search the whole instance for records?
\r\nGlobal Search
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"908477","Type":"Quiz","Guess":"Global Search
"},{"Number":"CSAP1193","Active":true,"Front (html)":"There are 3 ways to interact with the Now platform.
\r\nSelect the three Now Platform interfaces from list below:
\r\nNext Experience Unified Navigation
Now Mobile App
Service Portal
Next Experience Unified Navigation
Now Mobile App
Service Portal
Which plugin allows users to install multiple applications, application customizations or plugins at once?
\r\nContinuous Integration and Continuous Delivery (CICD) Spokebatch install
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"334784.0","Type":"Quiz","Guess":"Continuous Integration and Continuous Delivery (CICD) Spokebatch install
"},{"Number":"CSAP1203","Active":true,"Front (html)":"The first time you log into a Next Experience instance, ______________ is available to help you get acquainted with the unified navigation.
\r\nan Onboarding Component
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"173180.0","Type":"Quiz","Guess":"an Onboarding Component
"},{"Number":"CSAP0311","Active":true,"Front (html)":"Multiple choice, single line text, and select box are what type of elements in ServiceNow?
\r\nVariable Types
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"76063","Type":"Quiz","Guess":"Variable Types
"},{"Number":"CSAP1216","Active":true,"Front (html)":"Name four features of the main screen element for Banner Frame in the Next Experience Unified Navigation:
\r\nGlobal Search
User Menu
Help Icon
Contextual App Pill
Global Search
User Menu
Help Icon
Contextual App Pill
What role is required to publish reports in ServiceNow?
\r\nreport_publisher
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"540664.0","Type":"Quiz","Guess":"report_publisher
"},{"Number":"CSAP0940","Active":true,"Front (html)":"The database name for the user table is _______?
\r\nsys_user
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"285990.0","Type":"Quiz","Guess":"sys_user
"},{"Number":"CSAP0323","Active":true,"Front (html)":"Which is selected to impersonate another user?
\r\nUser menu
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"268651","Type":"Quiz","Guess":"User menu
"},{"Number":"CSAP0832","Active":true,"Front (html)":"Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
\r\nLocalization framework plugin
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"305710.0","Type":"Quiz","Guess":"Localization framework plugin
"},{"Number":"CSAP0786","Active":true,"Front (html)":"Where in ServiceNow can users author cross-enterprise workflows and create a single and unified process?
\r\nProcess Automation Designer
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"369537.0","Type":"Quiz","Guess":"Process Automation Designer
"},{"Number":"CSAP1020","Active":true,"Front (html)":"Which statement below is true with respect to Insert & Update?
\r\nInsert creates a new record, update saves an existing record, both options close the form and return to the list view of records.
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"275358.0","Type":"Quiz","Guess":"Insert creates a new record, update saves an existing record, both options close the form and return to the list view of records.
"},{"Number":"CSAP1217","Active":true,"Front (html)":"Name four features of the main screen element for All Menus in the Next Experience Unified Navigation:
\r\nAll (Applications & Modules)
History
Navigation Filter
Favorites
All (Applications & Modules)
History
Navigation Filter
Favorites
If the end user wants to report an incident, where do they navigate on the service portal?
\r\nIn the Can We Help You? Category in the Service Catalog
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"200838","Type":"Quiz","Guess":"In the Can We Help You? Category in the Service Catalog
"},{"Number":"CSAP1207","Active":true,"Front (html)":"Name three of the Useful features headings:
\r\nStart you day here
Understand key data through visuals
Expand your knowledge
Start you day here
Understand key data through visuals
Expand your knowledge
Which of the three workflow types does the Now Platform provide?
\r\nEmployee
Customer
Information Technology (IT)
Employee
Customer
Information Technology (IT)
Which two OSs are available for Now Mobile:
\r\nApple iOS
Google Android
Apple iOS
Google Android
What icon marks any application or module as a favorite?
\r\n","Back (HTML)":"
Star
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"101788","Type":"Quiz","Guess":"Star
"},{"Number":"CSAP0618","Active":true,"Front (html)":"What displays customized messages for users to see at login?
\r\nWelcome Page
","Front":"","Back":"","Comments":"Does anyone use welcome pages for a landing page? Most companies favor dashboards for login page.
","Category":"ServiceNow Overview","Random Sort Code":"437167","Type":"Quiz","Guess":"Welcome Page
"},{"Number":"CSAP0494","Active":true,"Front (html)":"Which rule applies to only one field on a record?
\r\ntable.field
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"964471","Type":"Quiz","Guess":"table.field
"},{"Number":"CSAP0822","Active":true,"Front (html)":"What is the new UI released in San Diego called?
\r\nThe Next Experience UI
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"488494.0","Type":"Quiz","Guess":"The Next Experience UI
"},{"Number":"CSAP0704","Active":true,"Front (html)":"What is the Guided Setup completion indicator of an empty circle mean?
\r\nTask has not yet started
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"847090","Type":"Quiz","Guess":"Task has not yet started
"},{"Number":"CSAP0684","Active":true,"Front (html)":"As it relates to ServiceNow ITIL is an abbreviation for what?
\r\nInformation Technology Infrastructure Library
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"773450","Type":"Quiz","Guess":"Information Technology Infrastructure Library
"},{"Number":"CSAP0683","Active":true,"Front (html)":"What creates a new record and keeps the form open?
\r\nInsert and Stay
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"818532","Type":"Quiz","Guess":"Insert and Stay
"},{"Number":"CSAP0314","Active":true,"Front (html)":"Which of the following is the primary way to interact with the applications and data in a ServiceNow Instance? (Rome Question)
\r\nNow Platform UI
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"145243","Type":"Quiz","Guess":"Now Platform UI
"},{"Number":"CSAP0798","Active":true,"Front (html)":"Which property prevents users from creating homepages or editing existing ones when set to true?
\r\ncom.glideapp.home.deprecate_homepages
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"79574.0","Type":"Quiz","Guess":"com.glideapp.home.deprecate_homepages
"},{"Number":"CSAP1192","Active":true,"Front (html)":"The abbreviation HI stands for:
\r\nHosted Instance
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"156897.0","Type":"Quiz","Guess":"Hosted Instance
"},{"Number":"CSAP0615","Active":true,"Front (html)":"Which base system role can perform actions of a helpdesk tech?
\r\nitil
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"788506","Type":"Quiz","Guess":"itil
"},{"Number":"CSAP0587","Active":true,"Front (html)":"Where do you navigate to report an incident?
\r\nCan we help you? category
","Front":"","Back":"","Comments":"Who looks at this? Does this really help people use ServiceNow to meet customer requirements? This seems like useless memorization.
\r\nCan we help you? category
"},{"Number":"CSAP1215","Active":true,"Front (html)":"By default, the History menu shows:
\r\nThe past thirty history entries
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"300646.0","Type":"Quiz","Guess":"The past thirty history entries
"},{"Number":"CSAP0613","Active":true,"Front (html)":"What lets you see who is online when working in an instance?
\r\nUser Presence
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"839605","Type":"Quiz","Guess":"User Presence
"},{"Number":"CSAP0639","Active":true,"Front (html)":"What is the main screen element where homepages and dashboards appear?
\r\nContent Frame
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"363096","Type":"Quiz","Guess":"Content Frame
"},{"Number":"CSAP1173","Active":true,"Front (html)":"The applications delivered by ServiceNow are divided into four different workflows:
\r\nIT Workflows
Employee Workflows
Customer Workflows
Creator Workflows
This used to be three, but the new edition is Creator Workflows.
","Category":"ServiceNow Overview","Random Sort Code":"311802.0","Type":"Quiz","Guess":"IT Workflows
Employee Workflows
Customer Workflows
Creator Workflows
Select the three main elements of the ServiceNow platform user interface.
\r\nApplication Navigator
Content Frame
Banner Frame
Application Navigator
Content Frame
Banner Frame
What is a set of users who share a common purpose called?
\r\nGroup
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"77236","Type":"Quiz","Guess":"Group
"},{"Number":"CSAP1188","Active":true,"Front (html)":"How many Support Centers & Data Centers does service now have?
\r\n10 Support Centers & 10 Data Centers
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"514126.0","Type":"Quiz","Guess":"10 Support Centers & 10 Data Centers
"},{"Number":"CSAP1206","Active":true,"Front (html)":"Name two of the Next Experience Unified Navigation Useful Features component:
\r\nIntroduces tools to help with work
Explore additional resources
Introduces tools to help with work
Explore additional resources
Now Learning automatically notifies partners when badges are earned?
\r\nFalse
","Front":"","Back":"","Comments":"More shameless self-promotion that does not lend to helping the user understand the system.
","Category":"ServiceNow Overview","Random Sort Code":"410849","Type":"Quiz","Guess":"False
"},{"Number":"CSAP0929","Active":true,"Front (html)":"What's the name of the application navigator search box?
\r\nNavigation filter
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"223610.0","Type":"Quiz","Guess":"Navigation filter
"},{"Number":"CSAP0317","Active":true,"Front (html)":"The Now Platform is an example of which cloud computing model?
\r\n","Back (HTML)":"
Application Platform-as-a-service (aPaaS)
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"226601","Type":"Quiz","Guess":"Application Platform-as-a-service (aPaaS)
"},{"Number":"CSAP0333","Active":true,"Front (html)":"Which field type displays records from another table?
\r\nReference
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"738018","Type":"Quiz","Guess":"Reference
"},{"Number":"CSAP0733","Active":true,"Front (html)":"Which new application replaces the mobile onboarding app, which was deprecated in San Diego release?
\r\nNow Mobile App for HR Service Delivery
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"890236","Type":"Quiz","Guess":"Now Mobile App for HR Service Delivery
"},{"Number":"CSAP1167","Active":true,"Front (html)":"Name the three Now Platform interfaces:
\r\nNext Experience Unified Navigation
Now Mobile App
Service Portal
Next Experience Unified Navigation
Now Mobile App
Service Portal
What is a single email that summarizes activity?
\r\nEmail Digest
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"880143","Type":"Quiz","Guess":"Email Digest
"},{"Number":"CSAP0953","Active":true,"Front (html)":"What can users use to communicate with other users in ServiceNow?
\r\nConnect Chat
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"488569.0","Type":"Quiz","Guess":"Connect Chat
"},{"Number":"CSAP1218","Active":true,"Front (html)":"Name three features of the main screen element for the Content Frame in the Next Experience Unified Navigation:
\r\nForms
List of records
Home pages & Dashboards
Forms
List of records
Home pages & Dashboards
Which of the items below does not show in the History tab in application navigation?
\r\nUI Pages
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"281575.0","Type":"Quiz","Guess":"UI Pages
"},{"Number":"CSAP0621","Active":true,"Front (html)":"What is the main screen element where History tab appears?
\r\nApplication Navigator
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"519897","Type":"Quiz","Guess":"Application Navigator
"},{"Number":"CSAP0408","Active":true,"Front (html)":"You cannot deactivate a plugin, once it has been activated.
\r\nTrue
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"592235","Type":"Quiz","Guess":"True
"},{"Number":"CSAP0784","Active":true,"Front (html)":"Which mobile application is designed to interact with customer support and is not customizable?
\r\nNow Support
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"403519.0","Type":"Quiz","Guess":"Now Support
"},{"Number":"CSAP0456","Active":true,"Front (html)":"ITSM is an abbreviation for what?
\r\nInformation Technology Service Management
","Front":"","Back":"","Comments":"More specifics should be applied to question. Example In the world of ITIL, ITSM is an abbreviation for what?
","Category":"ServiceNow Overview","Random Sort Code":"263","Type":"Quiz","Guess":"Information Technology Service Management
"},{"Number":"CSAP1189","Active":true,"Front (html)":"One key differentiator of the Now Platform is its:
\r\nMulti-instance architecture
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"206363.0","Type":"Quiz","Guess":"Multi-instance architecture
"},{"Number":"CSAP0731","Active":true,"Front (html)":"What feature do you use to create, manage, and modify applets for ServiceNow mobile?
\r\nMobile Studio
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"104326","Type":"Quiz","Guess":"Mobile Studio
"},{"Number":"CSAP0506","Active":true,"Front (html)":"What is the tool to quickly find applications and modules called?
\r\nNavigation Filter
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"187806","Type":"Quiz","Guess":"Navigation Filter
"},{"Number":"CSAP0989","Active":true,"Front (html)":"Impersonation is used for ___________.
\r\nTesting and Visibility
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"579436.0","Type":"Quiz","Guess":"Testing and Visibility
"},{"Number":"CSAP0476","Active":true,"Front (html)":"What is the single source for all of your ServiceNow course content and Certifications?
\r\nNow Learning
","Front":"","Back":"","Comments":"This is propaganda, developer.servicenow.com also has ServiceNow course content, knowledge of which is required for certifications.
","Category":"ServiceNow Overview","Random Sort Code":"802691","Type":"Quiz","Guess":"Now Learning
"},{"Number":"CSAP0460","Active":true,"Front (html)":"What is the URL for useful resources and information produced by ServiceNow?
\r\ndocs.servicenow.com
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"572421","Type":"Quiz","Guess":"docs.servicenow.com
"},{"Number":"CSAP0591","Active":true,"Front (html)":"What helps narrow down search results?
\r\nWildcard Characters
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"753051","Type":"Quiz","Guess":"Wildcard Characters
"},{"Number":"CSAP0309","Active":true,"Front (html)":"Which of these applications is available to all users?
\r\nSelf-Service
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"914090","Type":"Quiz","Guess":"Self-Service
"},{"Number":"CSAP0664","Active":true,"Front (html)":"What are the three levels of super badges for Now Creators?
\r\nPro
Legend
Star
Shameless self-promotion, I do not see how this helps understand using the system. Now creators will be going away soon as per documentation.
","Category":"ServiceNow Overview","Random Sort Code":"646904","Type":"Quiz","Guess":"Pro
Legend
Star
All modules and sections within the service desk application
Any module with a name containing "services"
All modules and sections within the service desk application
Any module with a name containing "services"
Where to click to always return back to Home?
\r\n","Back (HTML)":"
Logo
","Front":"","Back":"","Comments":"Most customers change this to displaying dashboards when Logo is clicked or something else useful.
","Category":"ServiceNow Overview","Random Sort Code":"488516","Type":"Quiz","Guess":"Logo
"},{"Number":"CSAP0504","Active":true,"Front (html)":"What are the people who want to get skills and earn badges and share their success in the NOW ecosystem called?
\r\nNow Creators
","Front":"","Back":"","Comments":"The Now Creators program is retiring on May 11, 2022 as per https://www.servicenow.com/success/now-creators.html.
","Category":"ServiceNow Overview","Random Sort Code":"854483","Type":"Quiz","Guess":"Now Creators
"},{"Number":"CSAP0530","Active":true,"Front (html)":"What are the three delivered workflows?
\r\nIT
Employee
Customer
IT
Employee
Customer
Settings(gear icon) > Theme
","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"475277","Type":"Menu Path","Guess":"Settings(gear icon) > Theme
"},{"Number":"CSAP0316","Active":true,"Front (html)":"A group is a:
\r\nSet of users who share a common purpose
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"260326","Type":"Quiz","Guess":"Set of users who share a common purpose
"},{"Number":"CSAP0904","Active":true,"Front (html)":"What is the primary way to interact with applications and data in ServiceNow?
\r\nNow Platform UI
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"430894.0","Type":"Quiz","Guess":"Now Platform UI
"},{"Number":"CSAP0930","Active":true,"Front (html)":"How can an admin user flush the system cache?
\r\nBy typing cache.do in the navigation filter
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"559519.0","Type":"Quiz","Guess":"By typing cache.do in the navigation filter
"},{"Number":"CSAP0708","Active":true,"Front (html)":"What is the primary way to interact with an Instance's apps & data?
\r\nNow Platform User Interface
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"783770","Type":"Quiz","Guess":"Now Platform User Interface
"},{"Number":"CSAP0319","Active":true,"Front (html)":"What are the three main screen elements of the Now Platform User Interface?
\r\nBanner Frame
Application Navigator
Content Frame
Banner Frame
Application Navigator
Content Frame
Management of all ServiceNow hosted instances, including upgrades, is performed using:
\r\nThe Now Support (HI) (formerly known as HI Service Portal)
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"119719.0","Type":"Quiz","Guess":"The Now Support (HI) (formerly known as HI Service Portal)
"},{"Number":"CSAP0571","Active":true,"Front (html)":"What is the main screen element where Connect Chat icon appears?
\r\nBanner Frame
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"596179","Type":"Quiz","Guess":"Banner Frame
"},{"Number":"CSAP1205","Active":true,"Front (html)":"Restate three Visualization components displayed on Next Experience Unified Navigation:
\r\nInformation specific to the logged in user
Reporting metrics
A list of assigned tasks
Information specific to the logged in user
Reporting metrics
A list of assigned tasks
You need to go back and review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?
\r\nSelect the record from the History tab.
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"193648","Type":"Quiz","Guess":"Select the record from the History tab.
"},{"Number":"CSAP0320","Active":true,"Front (html)":"Which two of the following would be included in the results when entering "service" in the Navigation filter?
\r\n","Back (HTML)":"
All modules and sections within the Service Desk application.
Any module with a name containing "services".
All modules and sections within the Service Desk application.
Any module with a name containing "services".
A role is a:
\r\nA collection of permissions
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"751925","Type":"Quiz","Guess":"A collection of permissions
"},{"Number":"CSAP0339","Active":true,"Front (html)":"Name four best practices when configuring Assignment Rules or Predictive Intelligence? (4)
\r\nSetting an Assignment group and User based on Category and Subcategory.
Setting a User based on Category and Subcategory.
Setting an Assignment group and User based on the short description.
Setting an Assignment group based on Category and Subcategory.
Setting an Assignment group and User based on Category and Subcategory.
Setting a User based on Category and Subcategory.
Setting an Assignment group and User based on the short description.
Setting an Assignment group based on Category and Subcategory.
What ServiceNow objects are not tracked in the History tab of the Application Navigator?
\r\nUI Pages and non-standard interfaces
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"571908.0","Type":"Quiz","Guess":"UI Pages and non-standard interfaces
"},{"Number":"CSAP0689","Active":true,"Front (html)":"What creates a new record and closes the form?
\r\nInsert
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"790494","Type":"Quiz","Guess":"Insert
"},{"Number":"CSAP0544","Active":true,"Front (html)":"Boolean operators in global search must all be in caps?
\r\nTrue
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"63065","Type":"Quiz","Guess":"True
"},{"Number":"CSAP0624","Active":true,"Front (html)":"What is a one-stop shop for managing all your ServiceNow accomplishments?
\r\nNow Profile
","Front":"","Back":"","Comments":"In the system this is called Now Community Profile. Is Now Profile still a correct answer? Also, seems like the question is sales attempt directed at admins as opposed to system knowledge.
\r\nNow Profile
"},{"Number":"CSAP0655","Active":true,"Front (html)":"What are the three main tab elements of the Application Navigator?
\r\nHistory
All Applications
Favorites
All Applications becomes just All in Next Experience Unified Navigation.
","Category":"ServiceNow Overview","Random Sort Code":"580602","Type":"Quiz","Guess":"History
All Applications
Favorites
What icon do you select to personalize the UI system settings?
\r\nGear
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"604244","Type":"Quiz","Guess":"Gear
"},{"Number":"CSAP0402","Active":true,"Front (html)":"Zing
","Front":"Zing","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"815832","Type":"Quiz","Guess":"Zing
"},{"Number":"CSAP0834","Active":true,"Front (html)":"What is the difference between a UI Policy and a Data Policy?
\r\nA Data Policy runs on both Client and Server side
","Front":"","Back":"","Comments":"","Category":"ServiceNow Overview","Random Sort Code":"326274.0","Type":"Quiz","Guess":"A Data Policy runs on both Client and Server side
"},{"Number":"CSAP0407","Active":true,"Front (html)":"When you open a service catalog and click the order button what gets created?
\r\nREQ >RITM >TASK
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"22475","Type":"Quiz","Guess":"REQ >RITM >TASK
"},{"Number":"CSAP1013","Active":true,"Front (html)":"From the list below, which is created in ServiceNow when you order an item from the Service Catalog?
\r\nRequest
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"150172.0","Type":"Quiz","Guess":"Request
"},{"Number":"CSAP0464","Active":true,"Front (html)":"What are the options available for tailoring a catalog item to meet specific needs?
\r\nVariables
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"879121","Type":"Quiz","Guess":"Variables
"},{"Number":"CSAP0497","Active":true,"Front (html)":"Where do you navigate for the Service Catalog?
\r\nSelf Service > Service Catalog
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"710372","Type":"Menu Path","Guess":""},{"Number":"CSAP0363","Active":true,"Front (html)":"Which three aspects of the service catalog application can a user with only the Catalog Administrator role manage?
\r\nCatalog Items
Catalogs
Categories
Catalog Items
Catalogs
Categories
How is a laptop request fulfilled in the Service Catalog?
\r\nOrder an Item
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"8225","Type":"Quiz","Guess":"Order an Item
"},{"Number":"CSAP1748","Active":true,"Front (html)":"To ensure that standard service catalog processes are followed, such as initiating workflows as expected:
\r\nDo not create requested item records from record producers. Instead, create requested item using catalog items.
","Front":"","Back":"","Comments":"Do not create requested item records from record producers. Instead, create requested item using catalog items.
","Category":"Service Catalog","Random Sort Code":"104179.0","Type":"Quiz","Guess":"Do not create requested item records from record producers. Instead, create requested item using catalog items.
"},{"Number":"CSAP0141","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Navigate here for Catalog Items (full path)","Back":"Service catalog > Catalog Definitions > Maintain Items
","Comments":"","Category":"Service Catalog","Random Sort Code":"276344","Type":"Menu Path","Guess":"Service catalog > Catalog Definitions > Maintain Items
"},{"Number":"CSAP0380","Active":true,"Front (html)":"What represents multiple related request items grouped together as one request?
\r\nOrder Guide
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"672770","Type":"Quiz","Guess":"Order Guide
"},{"Number":"CSAP1448","Active":true,"Front (html)":"Which two items from below match the features of a Record Producer?
\r\nCreate an incident
HR Case
Create an incident
HR Case
What is the purpose of an Order Guide?
\r\nTo bundle similar items to be requested by the user
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"85421.0","Type":"Quiz","Guess":"To bundle similar items to be requested by the user
"},{"Number":"CSAP1750","Active":true,"Front (html)":"Which of the two items are not stages in Service Catalog fulfillment?
\r\nWaiting for order (In Progress)
Sending
Waiting for order (In Progress)
Sending
To create a new variable set, navigate to:
\r\nAll > Service Catalog > Catalog Variables > Variable Sets
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"551602.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0594","Active":true,"Front (html)":"What are the groups of items displayed on a catalog homepage?
\r\nCategories
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"252197","Type":"Quiz","Guess":"Categories
"},{"Number":"CSAP0381","Active":true,"Front (html)":"What is created when a user order orders several items? (3)
\r\nOne or more Service Catalog Task (SCTASK) records
A request (REQ) record
A Request Item (RITM) record
I have never liked this question because you can create catalog items that do not generate tasks. I have seen catalog items that create records or requests without tasks.
","Category":"Service Catalog","Random Sort Code":"12979","Type":"Quiz","Guess":"One or more Service Catalog Task (SCTASK) records
A request (REQ) record
A Request Item (RITM) record
Which of the three things listed below are created when an order is placed for a catalog item?
\r\nRITM
SCTASK
REQ
Only REQ & RITM is created by default. SCTASK depends on workflow or flow. A SCTASK related list is created but the list is empty by default.
","Category":"Service Catalog","Random Sort Code":"370533","Type":"Quiz","Guess":"RITM
SCTASK
REQ
Service Catalog Flow consists of:
\r\nA fulfillment process with a set of actions and can send notifications to nominated users and groups
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"213271.0","Type":"Quiz","Guess":"A fulfillment process with a set of actions and can send notifications to nominated users and groups
"},{"Number":"CSAP1744","Active":true,"Front (html)":"","Back (HTML)":"","Front":"What gives you the ability to dynamically control the ordering options from user to user & be defined for groups that use a Catalog?","Back":"Views
","Comments":"","Category":"Service Catalog","Random Sort Code":"541372.0","Type":"Quiz","Guess":""},{"Number":"CSAP0610","Active":true,"Front (html)":"Who can manage all aspects of the Service Catalog, except scripting functions?
\r\nCatalog Administrator
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"668245","Type":"Quiz","Guess":"Catalog Administrator
"},{"Number":"CSAP0556","Active":true,"Front (html)":"Where do you navigate to edit a catalog item?
\r\nMaintain Items
","Front":"","Back":"","Comments":"Actually Service Catalog > Catalog Definitions > Maintain Items
","Category":"Service Catalog","Random Sort Code":"880900","Type":"Quiz","Guess":"Maintain Items
"},{"Number":"CSAP1743","Active":true,"Front (html)":"Name three facts about Service catalog categories.
\r\nCategories can have a parent-child relationship, such as IT and Laptops.
A child category is a subcategory of its parent category. Each Catalog Item, Order Guide, Record Producer, Content Item, and subcategory appears as a single item within the category.
In the Service Catalog, users locate a category for an item or service they want to order, and then click the subcategory link.
Categories can have a parent-child relationship, such as IT and Laptops.
A child category is a subcategory of its parent category. Each Catalog Item, Order Guide, Record Producer, Content Item, and subcategory appears as a single item within the category.
In the Service Catalog, users locate a category for an item or service they want to order, and then click the subcategory link.
From the list below name three Service Catalog Management Roles:
\r\ncatalog_manager
catalog_publisher
catalog_admin
Roles starting with catalog_
catalog_template_editor
catalog_channel_analyzer
catalog_builder_editor_blank_template
catalog_builder_editor
catalog_view_masked
catalog_item_designer
catalog_manager
catalog_editor
catalog_lookup_manager
catalog_lookup_admin
catalog_admin
catalog_manager
catalog_publisher
catalog_admin
What are three common Service Catalog variable types?
\r\nReference
Multiple Choice
Select Box
Reference
Multiple Choice
Select Box
Which of the two items are not stages in Service Catalog fulfillment?
\r\nClosed
Deployment Fulfillment
Closed
Deployment Fulfillment
What is a collection of variables that can be reused across multiple catalog items?
\r\nVariable Sets
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"365748","Type":"Quiz","Guess":"Variable Sets
"},{"Number":"CSAP0517","Active":true,"Front (html)":"Restate the Catalog Administrator role from selections below:
\r\ncatalog_admin
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"556979","Type":"Quiz","Guess":"catalog_admin
"},{"Number":"CSAP1002","Active":true,"Front (html)":"Select the option below with types of variables in a Catalog item.
\r\nMultiple Choice, Select boxes, Checkboxes
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"414937.0","Type":"Quiz","Guess":"Multiple Choice, Select boxes, Checkboxes
"},{"Number":"CSAP1449","Active":true,"Front (html)":"Which three items from below match the features of ordering an item?
\r\nMobile phone
Laptop
Software request
Mobile phone
Laptop
Software request
Select two roles required to update catalog items.
\r\ncatalog_admin
admin
catalog_admin
admin
Where would you go to create an order guide
\r\nSystem properties > css
\r\nService catalog > catalog definition > order guides and click new
\r\nGo to system definition > choice list
","Back (HTML)":"Service catalog > catalog definition > order guides and click new
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"266827","Type":"Menu Path","Guess":"Service catalog > catalog definition > order guides and click new
"},{"Number":"CSAP0976","Active":true,"Front (html)":"What three things from the list below may be created when an order is place for a catalog item?
\r\nA RITM
One or more sc_task records
A REQ
A RITM
One or more sc_task records
A REQ
What is a robust ordering systems for users to request services and products?
\r\nService Catalog
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"805813","Type":"Quiz","Guess":"Service Catalog
"},{"Number":"CSAP0764","Active":true,"Front (html)":"Under which circumstance is the delegated request experience not supported?
\r\nIf two step checkout is enabled
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"210005.0","Type":"Quiz","Guess":"If two step checkout is enabled
"},{"Number":"CSAP1450","Active":true,"Front (html)":"Which two items from below match the features of requesting a service?
\r\nPassword reset
New electrical drop
"New electrical drop" is a horrible example. Thanks, ServiceNow.
","Category":"Service Catalog","Random Sort Code":"127223.0","Type":"Quiz","Guess":"Password reset
New electrical drop
Where to find Fulfilment Tasks for an REQ in ServiceNow?
\r\nRequest Number (REQ) > RITM > TSK (Number)
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"419582.0","Type":"Quiz","Guess":"Request Number (REQ) > RITM > TSK (Number)
"},{"Number":"CSAP0361","Active":true,"Front (html)":"What are the two steps to define the fulfillment process for a service catalog item?
\r\nFlow
Workflow
Why are Workflow & Flow referred to as "steps". These are "applications" why do they become steps for this question.
","Category":"Service Catalog","Random Sort Code":"543354","Type":"Quiz","Guess":"Flow
Workflow
How is a password reset fulfilled in the Service Catalog?
\r\nRequest a service
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"412073","Type":"Quiz","Guess":"Request a service
"},{"Number":"CSAP0495","Active":true,"Front (html)":"How is an HR Case fulfilled in the Service Catalog?
\r\nRecord Producer
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"537654","Type":"Quiz","Guess":"Record Producer
"},{"Number":"CSAP0641","Active":true,"Front (html)":"How is a software request fulfilled in the Service Catalog?
\r\nOrder an item
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"195928","Type":"Quiz","Guess":"Order an item
"},{"Number":"CSAP0365","Active":true,"Front (html)":"From the end user's perspective, how are the products and services in the service catalog organized?
\r\nCategories and Subcategories
","Front":"","Back":"","Comments":"When creating a catalog item via Maintain Items, Subcategories are not on form out of box. Subcategories can be found by locating parent category on sc_category table and reviewing Category list. So, never really called "subcategory" in system.
","Category":"Service Catalog","Random Sort Code":"323107","Type":"Quiz","Guess":"Categories and Subcategories
"},{"Number":"CSAP0644","Active":true,"Front (html)":"What presents multiple catalog items grouped together logically as one request?
\r\nOrder Guide
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"106228","Type":"Quiz","Guess":"Order Guide
"},{"Number":"CSAP1028","Active":true,"Front (html)":"Sequence in a catalogue form is determined by?
\r\nOrder field on the variable form
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"214371.0","Type":"Quiz","Guess":"Order field on the variable form
"},{"Number":"CSAP0716","Active":true,"Front (html)":"How do users generally access the Service Catalog from the portal?
\r\nUnder Request Something
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"535534","Type":"Quiz","Guess":"Under Request Something
"},{"Number":"CSAP0362","Active":true,"Front (html)":"When using the Service Portal, how do end users typically access the service catalog?
\r\nUnder Request Something
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"555988","Type":"Quiz","Guess":"Under Request Something
"},{"Number":"CSAP0954","Active":true,"Front (html)":"Which of the following items does the Service Catalog include?
\r\nCatalog items, record producers, content items
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"421884.0","Type":"Quiz","Guess":"Catalog items, record producers, content items
"},{"Number":"CSAP1438","Active":true,"Front (html)":"Which is the correct path for getting to Record Producers?
\r\nService Catalog > Catalog Definitions > Record Producers
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"362132.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0885","Active":true,"Front (html)":"A REQ in Service Request management is used to denote what?
\r\nAn Order
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"172624.0","Type":"Quiz","Guess":"An Order
"},{"Number":"CSAP0522","Active":true,"Front (html)":"What are the three things a user with only Catalog Administrator role can manage?
\r\nCatalog Items
Catalogs
Categories
Catalog Items
Catalogs
Categories
How are products and services in the Service Catalog organized.
\r\nCategories & Subcategories
","Front":"","Back":"","Comments":"","Category":"Service Catalog","Random Sort Code":"766554","Type":"Quiz","Guess":"Categories & Subcategories
"},{"Number":"CSAP1444","Active":true,"Front (html)":"","Back (HTML)":"","Front":"What is the path to Service Catalog?","Back":"All > Self-Service > Service Catalog
","Comments":"","Category":"Service Catalog","Random Sort Code":"419763.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0614","Active":true,"Front (html)":"Which one is a server-side script?
\r\nBusiness Rule
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"104814","Type":"Quiz","Guess":"Business Rule
"},{"Number":"CSAP0715","Active":true,"Front (html)":"What is the language used for ServiceNow Scripting?
\r\nJavaScript
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"134168","Type":"Quiz","Guess":"JavaScript
"},{"Number":"CSAP0957","Active":true,"Front (html)":"","Back (HTML)":"Business Rule
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"120469.0","Type":"Quiz","Guess":"Business Rule
"},{"Number":"CSAP0383","Active":true,"Front (html)":"Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?
\r\nBusiness Rule
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"405033","Type":"Quiz","Guess":"Business Rule
"},{"Number":"CSAP1753","Active":true,"Front (html)":"Which of the following statements is true about scripting in ServiceNow?
\r\nIt is easier to debug and fix configuration changes vs. a script after an upgrade. Therefore, it is considered good practice to customize your instance without scripting.
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"101161.0","Type":"Quiz","Guess":"It is easier to debug and fix configuration changes vs. a script after an upgrade. Therefore, it is considered good practice to customize your instance without scripting.
"},{"Number":"CSAP0585","Active":true,"Front (html)":"What type of client script runs when a cell on a list changes value through use of the List editor?
\r\nonCellEdit()
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"87200","Type":"Quiz","Guess":"onCellEdit()
"},{"Number":"CSAP0883","Active":true,"Front (html)":"Below are the types of Client Scripts, select four correct answers.
\r\nonSubmit
onLoad
onCellEdit
onChange
onSubmit
onLoad
onCellEdit
onChange
What are the scripts that run in a web browser called?
\r\nClient-side
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"831039","Type":"Quiz","Guess":"Client-side
"},{"Number":"CSAP0382","Active":true,"Front (html)":"Which two run scripts client-side?
\r\nUI Policy
Client Script
UI Builder for Now Platform has Client Side Script Includes.
","Category":"Scripting","Random Sort Code":"835548","Type":"Quiz","Guess":"UI Policy
Client Script
Business rules are real time
\r\nFalse
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"584508","Type":"Quiz","Guess":"False
"},{"Number":"CSAP0419","Active":true,"Front (html)":"Which of the following are true regarding UI Policies?
\r\nBased on the condition, it can be decided when to make it visible/hidden
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"220028","Type":"Quiz","Guess":"Based on the condition, it can be decided when to make it visible/hidden
"},{"Number":"CSAP1761","Active":true,"Front (html)":"Select two true statements from below
\r\nUI policies only enforces on data entered into a form or list (passing through the UI).
Data Policies are applied to all data entered into the platform: form (UI), import sets, or web services.
UI policies only enforces on data entered into a form or list (passing through the UI).
Data Policies are applied to all data entered into the platform: form (UI), import sets, or web services.
Which two from list below run scripts client side?
\r\nClient Script
UI Policy
Client Script
UI Policy
What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
\r\nUI Policy Action
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"808589","Type":"Quiz","Guess":"UI Policy Action
"},{"Number":"CSAP0997","Active":true,"Front (html)":"Which statement is correct with respect to Business rules:
\r\nA piece of JavaScript
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"120142.0","Type":"Quiz","Guess":"A piece of JavaScript
"},{"Number":"CSAP0406","Active":true,"Front (html)":"What do client request + server response =?
\r\nRound trip
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"484205","Type":"Quiz","Guess":"Round trip
"},{"Number":"CSAP0680","Active":true,"Front (html)":"What are the client scripts that run when a particular field changes value?
\r\nonChange()
","Front":"","Back":"","Comments":"Tricky trick question. No mention of whether in form view or list view. Seems like onCellEdit could also be a correct answer.
\r\n","Category":"Scripting","Random Sort Code":"454507","Type":"Quiz","Guess":"
onChange()
"},{"Number":"CSAP0440","Active":true,"Front (html)":"Select two things from below that JellyScripting is used for?
\r\nUI Macros
Content Management System
UI Macros
Content Management System
To turn on the Save button/UI Action that show “Save”, “Insert”, and “Insert and Stay” buttons on forms navigate to:
\r\nAll > System Properties > UI Properties
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"472366.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0472","Active":true,"Front (html)":"What is the shared scratchpad object?
\r\ng_scratchpad
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"830226","Type":"Quiz","Guess":"g_scratchpad
"},{"Number":"CSAP1772","Active":true,"Front (html)":"Select two facts about Business Rules:
\r\n","Back (HTML)":"
What table to run against and timing (before or after insert and more)
What conditions to evaluate, and what script to run based on the evaluation
What table to run against and timing (before or after insert and more)
What conditions to evaluate, and what script to run based on the evaluation
On the client script, which of the following variables cannot be used?
\r\ngs.include()
","Front":"","Back":"","Comments":"","Category":"Scripting","Random Sort Code":"675023","Type":"Quiz","Guess":"gs.include()
"},{"Number":"CSAP0465","Active":true,"Front (html)":"What are used to automate business logic for a particular application or process?
\r\nFlows
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"359694","Type":"Quiz","Guess":"Flows
"},{"Number":"CSAP1380","Active":true,"Front (html)":"Select an item from below that can be found in the Report Designer tab Configure:
\r\nDefine the report grouping
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"478767.0","Type":"Quiz","Guess":"Define the report grouping
"},{"Number":"CSAP1083","Active":true,"Front (html)":"Name three types of charts categorized as Multidimensional reports in ServiceNow.
\r\nHeatmap
Bubble
Multi-level pivot table
Heatmap
Bubble
Multi-level pivot table
In ServiceNow Report Designer, what can be used to aggregate field values?
\r\nStandard deviation calculations
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"390935","Type":"Quiz","Guess":"Standard deviation calculations
"},{"Number":"CSAP0753","Active":true,"Front (html)":"How do you get to the new dashboard that allows instance administrators to proactively monitor system health?
\r\nDashboards Landing Page
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"130066","Type":"Quiz","Guess":"Dashboards Landing Page
"},{"Number":"CSAP1383","Active":true,"Front (html)":"Select an item from below that can be found in the Report Designer tab Type:
\r\nSelect the report visualization format
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"205814.0","Type":"Quiz","Guess":"Select the report visualization format
"},{"Number":"CSAP0727","Active":true,"Front (html)":"Which dashboard allows instance administrators to proactively monitor system health?
\r\nApplication Insights Dashboard
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"884247","Type":"Quiz","Guess":"Application Insights Dashboard
"},{"Number":"CSAP0521","Active":true,"Front (html)":"Name the Report Designer tab where you select the report visualization format?
\r\nType
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"784990","Type":"Quiz","Guess":"Type
"},{"Number":"CSAP1829","Active":true,"Front (html)":"Usually _____ is detected for a shorter amount of time than it takes to detect an anti-signal. In this case, the application shows a simple "_____" message. No notifications are sent and no action is necessary.
\r\nno signal
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"143946.0","Type":"Quiz","Guess":"no signal
"},{"Number":"CSAP0816","Active":true,"Front (html)":"Which ServiceNow dashboard shows the compliant security checks in a system?
\r\nPCI Configuration Controls score
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"431861.0","Type":"Quiz","Guess":"PCI Configuration Controls score
"},{"Number":"CSAP0354","Active":true,"Front (html)":"By default, a report is shared with:
\r\nThe report creator only
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"722409","Type":"Quiz","Guess":"The report creator only
"},{"Number":"CSAP1828","Active":true,"Front (html)":"The KPI _____ application considers the following behaviors to 'signal' special cause variation:
\r\nSignals
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"323292.0","Type":"Quiz","Guess":"Signals
"},{"Number":"CSAP0763","Active":true,"Front (html)":"When using the performance analytics application in the Now platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
\r\nAnti-signals
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"214811.0","Type":"Quiz","Guess":"Anti-signals
"},{"Number":"CSAP0661","Active":true,"Front (html)":"Who is a report shared with by default?
\r\nThe report creator only
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"194813","Type":"Quiz","Guess":"The report creator only
"},{"Number":"CSAP0528","Active":true,"Front (html)":"How is report data grouped when generating a report from a list?
\r\nBy the column clicked
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"835885","Type":"Quiz","Guess":"By the column clicked
"},{"Number":"CSAP1827","Active":true,"Front (html)":"The _____ lets you know that your workflow is under control.
\r\nanti-signal
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"403148.0","Type":"Quiz","Guess":"anti-signal
"},{"Number":"CSAP1030","Active":true,"Front (html)":"Which of the below items relates to a metric in ServiceNow reporting?
\r\nMeasures and evaluates the effectiveness of IT Service Management process
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"490242.0","Type":"Quiz","Guess":"Measures and evaluates the effectiveness of IT Service Management process
"},{"Number":"CSAP0523","Active":true,"Front (html)":"What are three types of Visual Task Boards?
\r\nGuided
Flexible
Freeform
This seems to be more marketing data as opposed to system knowledge. Options available as per docs.servicenow.com-
\r\nWith Visual Task Boards you can:
\r\n"
","Category":"Reporting","Random Sort Code":"586398","Type":"Quiz","Guess":"Guided
Flexible
Freeform
Which phase of the Report designer lets you define the Group by attribute?
\r\nConfigure
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"396853","Type":"Quiz","Guess":"Configure
"},{"Number":"CSAP0698","Active":true,"Front (html)":"What lets users share Widgets like Reports and Performance Analytics visualizations?
\r\nResponsive Dashboards
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"925441","Type":"Quiz","Guess":"Responsive Dashboards
"},{"Number":"CSAP0352","Active":true,"Front (html)":"Which of the following are valid report sharing options? (5)
\r\nPublish
Export to PDF
Add to dashboard
Schedule
Share
Publish
Export to PDF
Add to dashboard
Schedule
Share
Name five types of charts categorized as Time Series in ServiceNow.
\r\nArea
Column
Line
Spline
Step Line
Area
Column
Line
Spline
Step Line
Select an item from below that can be found in the Report Designer tab Style:
\r\nChoose colors title and chart properties
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"83516.0","Type":"Quiz","Guess":"Choose colors title and chart properties
"},{"Number":"CSAP0503","Active":true,"Front (html)":"What is the tool that allows you to create and distribute your own reports?
\r\nReport Designer
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"167611","Type":"Quiz","Guess":"Report Designer
"},{"Number":"CSAP1008","Active":true,"Front (html)":"Name the two report types that can be created from list view of records.
\r\nBar Chart
Pie Chart
Bar Chart
Pie Chart
Which Report Designer tab allows you to enter report name and source type:
\r\nData
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"106450","Type":"Quiz","Guess":"Data
"},{"Number":"CSAP1079","Active":true,"Front (html)":"Name four types of charts categorized as Bars in ServiceNow.
\r\n","Back (HTML)":"
Bar
Histogram
Horizontal Bar
Pareto
Bar
Histogram
Horizontal Bar
Pareto
Name three types of charts categorized as Scores in ServiceNow.
\r\nDial
Single Score
Speedometer
Dial
Single Score
Speedometer
What is an example of a Time Series Chart?
\r\nLine
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"648443","Type":"Quiz","Guess":"Line
"},{"Number":"CSAP0609","Active":true,"Front (html)":"Which Report Designer tab allows you to choose colors & title?
\r\nStyle
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"90653","Type":"Quiz","Guess":"Style
"},{"Number":"CSAP0910","Active":true,"Front (html)":"Select two options that can be accessed from the Reporting module from list below.
\r\nFrom the Column Header in a list view
View/Run application module
From the Column Header in a list view
View/Run application module
Where do reports appear after you create them?
\r\nReports > View/Run
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"80009","Type":"Quiz","Guess":"Reports > View/Run
"},{"Number":"CSAP1382","Active":true,"Front (html)":"Select an item from below that can be found in the Report Designer tab Data:
\r\nEnter a report name, source type, and a table or Data source
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"374977.0","Type":"Quiz","Guess":"Enter a report name, source type, and a table or Data source
"},{"Number":"CSAP0353","Active":true,"Front (html)":"What is the recommended way to share a report
\r\nShare the report
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"217016","Type":"Quiz","Guess":"Share the report
"},{"Number":"CSAP1826","Active":true,"Front (html)":"When KPI Signals does not detect abnormal variation for a significant amount of time, it generates _____ _____.
\r\nanti-signal
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"544328.0","Type":"Quiz","Guess":"anti-signal
"},{"Number":"CSAP1023","Active":true,"Front (html)":"What phase of the report designer lets you choose the fields needed in a list report?
\r\nConfigure
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"551421.0","Type":"Quiz","Guess":"Configure
"},{"Number":"CSAP0992","Active":true,"Front (html)":"Select five valid report sharing options from the list below.
\r\nAdd to dashboard
Publish
Schedule
Export to pdf
Share
Add to dashboard
Publish
Schedule
Export to pdf
Share
Responsive Dashboards in the _____ _____ let users share widgets like Reports and Performance Analytics visualizations.
\r\nContent frame
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"439253.0","Type":"Quiz","Guess":"Content frame
"},{"Number":"CSAP0350","Active":true,"Front (html)":"Which phase of the Report designer lets you choose a color scheme for the report visualization?
\r\nStyle
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"400146","Type":"Quiz","Guess":"Style
"},{"Number":"CSAP1080","Active":true,"Front (html)":"Name three types of charts categorized Pies and Donuts as in ServiceNow.
\r\nDonut
Pie
Semi donut
Donut
Pie
Semi donut
What are two report visualizations types that can be generated from a list of records?
\r\nPie chart
Bar chart
Pie chart
Bar chart
name the Report Designer tab where Report Grouping is defined?
\r\nConfigure
","Front":"","Back":"","Comments":"","Category":"Reporting","Random Sort Code":"223095","Type":"Quiz","Guess":"Configure
"},{"Number":"CSAP0462","Active":true,"Front (html)":"What is an example of a column and bar chart?
\r\nPareto
","Front":"","Back":"","Comments":"Better examples would be a Column chart and a Line chart or a Column chart and a Time Series chart. A Pareto report type displays individual values in descending order by bars, the cumulative percentage of the total is represented by a line.
","Category":"Reporting","Random Sort Code":"320753","Type":"Quiz","Guess":"Pareto
"},{"Number":"CSAP0561","Active":true,"Front (html)":"What are the three report sharing options?
\r\nPublish
Export to PDF
Share
Publish
Export to PDF
Share
Name three, items from below about how Predictive Intelligence results in improved efficiency and quality and reduces costs:
\r\nReducing the amount of time spent resolving tasks
Reducing the number of interactions required to resolve tasks
Reducing the number of potential human errors that could occur while categorizing and assigning work
Reducing the amount of time spent resolving tasks
Reducing the number of interactions required to resolve tasks
Reducing the number of potential human errors that could occur while categorizing and assigning work
What allows users to manage which notifications they receive?
\r\nSubscriptions
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"857429","Type":"Quiz","Guess":"Subscriptions
"},{"Number":"CSAP0347","Active":true,"Front (html)":"Where can users set their notification subscription preferences?
\r\nSystem settings
","Front":"","Back":"","Comments":"OoB says simply "Settings".
","Category":"Notifications","Random Sort Code":"969069","Type":"Quiz","Guess":"System settings
"},{"Number":"CSAP0616","Active":true,"Front (html)":"What triggers notifications?
\r\nSystem Events
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"694262","Type":"Quiz","Guess":"System Events
"},{"Number":"CSAP0867","Active":true,"Front (html)":"Which feature allows users to manage their own notifications?
\r\nSubscriptions
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"375391.0","Type":"Quiz","Guess":"Subscriptions
"},{"Number":"CSAP0490","Active":true,"Front (html)":"Where do you navigate to see the notifications currently defined in the system?
\r\nSystem Notification > Email > Notifications
","Front":"","Back":"","Comments":"Book had incorrect answer "System Notification > Notifications". I took correct answer from docs.servicenow.com & what I observe in my PDI.
","Category":"Notifications","Random Sort Code":"327194","Type":"Menu Path","Guess":"System Notification > Email > Notifications
"},{"Number":"CSAP1344","Active":true,"Front (html)":"Regarding inbound email actions, name three types of actions the system can take in response to a user’s message.
\r\nMake changes to a system table
Send the user an email message in reply
Override agent capacity for selected agents
Make changes to a system table
Send the user an email message in reply
Override agent capacity for selected agents
Where do users set their notification subscription preferences?
\r\nSystem Settings
","Front":"","Back":"","Comments":"Actually under System Settings > Notification preferences
","Category":"Notifications","Random Sort Code":"17563","Type":"Quiz","Guess":"System Settings
"},{"Number":"CSAP0952","Active":true,"Front (html)":"What item in ServiceNow is used for creating incidents via email?
\r\nInbound Actions
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"559820.0","Type":"Quiz","Guess":"Inbound Actions
"},{"Number":"CSAP0646","Active":true,"Front (html)":"Where to configure "Override the Message HTML" for notifications?
\r\nWhat will it contain
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"617043","Type":"Quiz","Guess":"What will it contain
"},{"Number":"CSAP0344","Active":true,"Front (html)":"When configuring an email notification, where can you choose field values from the record to include within the message?
\r\nSelect variables
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"183192","Type":"Quiz","Guess":"Select variables
"},{"Number":"CSAP1360","Active":true,"Front (html)":"Select three from the list below to name contents of What it will contain:
\r\nSelect variable values to include in subject or message
Override the message HTML
Apply an email template
Select variable values to include in subject or message
Override the message HTML
Apply an email template
What are the three tabs used to configure an email notification?
\r\nWhen to send
What it will contain
Who will receive
When to send
What it will contain
Who will receive
Which three tabs are used to configure an email notification?
\r\n","Back (HTML)":"
What it will contain
When to send
Who will receive
What it will contain
When to send
Who will receive
What is used to preview how the Notification will appear to the user?
\r\nPreview Notification
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"533268","Type":"Quiz","Guess":"Preview Notification
"},{"Number":"CSAP0726","Active":true,"Front (html)":"How can administrators utilize the same content for different notification channels?
\r\nProvide common notification content
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"274287","Type":"Quiz","Guess":"Provide common notification content
"},{"Number":"CSAP0346","Active":true,"Front (html)":"Which feature allows users to manage which notifications they receive about various activities occurring in the platform?
\r\nSubscriptions
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"689647","Type":"Quiz","Guess":"Subscriptions
"},{"Number":"CSAP0496","Active":true,"Front (html)":"What are the actions that the system takes in response to messages from users?
\r\nInbound Email Actions
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"428337","Type":"Quiz","Guess":"Inbound Email Actions
"},{"Number":"CSAP0403","Active":true,"Front (html)":"When a request is rejected, a notification is sent and sets the status to rejected.
\r\nTrue
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"311848","Type":"Quiz","Guess":"True
"},{"Number":"CSAP0348","Active":true,"Front (html)":"Notifications in the Now Platform occur through which of the following three methods?
\r\nEmail
Meeting Invitation
SMS
What the heck is a meeting invitation in ServiceNow?
","Category":"Notifications","Random Sort Code":"940213","Type":"Quiz","Guess":"Email
Meeting Invitation
SMS
What are the three methods where notifications appear?
\r\nEmail
SMS
Meeting Invitation
What the heck is a meeting invitation in ServiceNow?
","Category":"Notifications","Random Sort Code":"216228","Type":"Quiz","Guess":"Email
SMS
Meeting Invitation
Select two from the list below to name contents of When to send:
\r\nDefine conditions to be met
Identify if a record insert or update results in the notification
Define conditions to be met
Identify if a record insert or update results in the notification
User presence
Activity stream
Connect chat
Work notes
Additional comments are used to communicate with customers or other non technical folks.
","Category":"Notifications","Random Sort Code":"709276","Type":"Quiz","Guess":"User presence
Activity stream
Connect chat
Work notes
Where is "make the notification subscribe-able by users" located?
\r\nWho will receive
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"29409","Type":"Quiz","Guess":"Who will receive
"},{"Number":"CSAP1348","Active":true,"Front (html)":"Users can set their notification subscription preferences by navigating to:
\r\nSystem Settings > Notification Preferences
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"274369.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0687","Active":true,"Front (html)":"What are the two types of actions the system can take in response to a user's message?
\r\nSend the user an email message in reply
Make changes to a system table
Send the user an email message in reply
Make changes to a system table
Where do you configure "Define conditions to be met" for Notifications?
\r\nWhen to send
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"675027","Type":"Quiz","Guess":"When to send
"},{"Number":"CSAP0630","Active":true,"Front (html)":"What allows users to manage which notifications they receive?
\r\nSubscriptions
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"75975","Type":"Quiz","Guess":"Subscriptions
"},{"Number":"CSAP1010","Active":true,"Front (html)":"Name three different methods for Notifications in the now platform.
\r\nSMS
Email
Meeting Invitation
SMS
Email
Meeting Invitation
You can verify your Notification was sent correctly using:
\r\nAll > System Mailboxes > Outbound > Outbox
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"578644.0","Type":"Menu Path","Guess":"All > System Mailboxes > Outbound > Outbox
"},{"Number":"CSAP0790","Active":true,"Front (html)":"What type of notification allow users to know when knowledge articles are about to expire?
\r\nSelect two from the list below to name contents of Who will Receive:
\r\nSelect Users or Groups from field values on the notification record
Make the notification Subscribable
Select Users or Groups from field values on the notification record
Make the notification Subscribable
How to navigate to emails sent/received out/in from the Now platform Application navigator?
\r\nSystem Logs > Emails
","Front":"","Back":"","Comments":"","Category":"Notifications","Random Sort Code":"578296.0","Type":"Quiz","Guess":"System Logs > Emails
"},{"Number":"CSAP0947","Active":true,"Front (html)":"Which context menu allows you to export data from the list view?
\r\nList Column Context menu
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"560378.0","Type":"Quiz","Guess":"List Column Context menu
"},{"Number":"CSAP0597","Active":true,"Front (html)":"What are the filter conditions also known as?
\r\nBreadcrumbs
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"641819","Type":"Quiz","Guess":"Breadcrumbs
"},{"Number":"CSAP1228","Active":true,"Front (html)":"Name four things that the list interface consists of:
\r\nA title bar
Filters
Breadcrumbs
Columns of data
A title bar
Filters
Breadcrumbs
Columns of data
Name three ways to create a favorite?
\r\nDrag the breadcrumbs of a filters list to the Favorites tab
Drag an individual record to the Favorites tab
Select the star of its corresponding application or module
Drag the breadcrumbs of a filters list to the Favorites tab
Drag an individual record to the Favorites tab
Select the star of its corresponding application or module
A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:
\r\nBreadcrumbs
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"228733","Type":"Quiz","Guess":"Breadcrumbs
"},{"Number":"CSAP1238","Active":true,"Front (html)":"What allows you to filter the list data using natural language, instead of the condition builder?
\r\nNatural Language Query
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"375477.0","Type":"Quiz","Guess":"Natural Language Query
"},{"Number":"CSAP0935","Active":true,"Front (html)":"How can you modify field data in a list view without opening the record?
\r\nList editor
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"598934.0","Type":"Quiz","Guess":"List editor
"},{"Number":"CSAP0423","Active":true,"Front (html)":"What does the list editor do?
\r\nIt allows you to update the record without having to open a form
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"6928","Type":"Quiz","Guess":"It allows you to update the record without having to open a form
"},{"Number":"CSAP0458","Active":true,"Front (html)":"What are the two list versions?
\r\nv3
v2
v3
v2
Which role is required to change list layout?
\r\npersonalize_list
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"65956.0","Type":"Quiz","Guess":"personalize_list
"},{"Number":"CSAP0671","Active":true,"Front (html)":"What is a set of conditions applied to a table to work with a subset of data?
\r\nFilter
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"356429","Type":"Quiz","Guess":"Filter
"},{"Number":"CSAP0598","Active":true,"Front (html)":"What context menu is available for each value in a list?
\r\n","Back (HTML)":"
List field context menu
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"301427","Type":"Quiz","Guess":"List field context menu
"},{"Number":"CSAP0918","Active":true,"Front (html)":"Where are breadcrumbs in ServiceNow?
\r\nSelect three items that List Title menu consists of:
\r\nShow
Refresh List
Create Favorite
Show
Refresh List
Create Favorite
Name two types of context menus ServiceNow provides.
\r\nList Column Context menu
Form Context menu
List Column Context menu
Form Context menu
Where do we go in Next Experience UI to create a new view?
\r\nRight click any column header and select Configure > List Layout
","Front":"","Back":"","Comments":"Don't like how they call this column header as opposed to list column context menu.
","Category":"Lists & Filters","Random Sort Code":"198567.0","Type":"Quiz","Guess":"Right click any column header and select Configure > List Layout
"},{"Number":"CSAP0586","Active":true,"Front (html)":"What displays actions like quick reports, configuring lists, and exporting data?
\r\nColumn Context Menu
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"119649","Type":"Quiz","Guess":"Column Context Menu
"},{"Number":"CSAP0239","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Where to navigate to see a list of all configuration items","Back":"Configuration > Base Items > All","Comments":"","Category":"Lists & Filters","Random Sort Code":"15731","Type":"Menu Path","Guess":""},{"Number":"CSAP0330","Active":true,"Front (html)":"Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?
\r\nColumn context menu
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"378583","Type":"Quiz","Guess":"Column context menu
"},{"Number":"CSAP0328","Active":true,"Front (html)":"Lists provide context menus at three different levels. What are the three names of those context menus?
\r\nList title menu
List fields context menu
List column context menu
List title menu
List fields context menu
List column context menu
What is part of a filter condition?
\r\nField, Value, Operator
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"440876.0","Type":"Quiz","Guess":"Field, Value, Operator
"},{"Number":"CSAP0335","Active":true,"Front (html)":"Which search feature can be used to help narrow down search results in ServiceNow?
\r\nWildcard Characters
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"849480","Type":"Quiz","Guess":"Wildcard Characters
"},{"Number":"CSAP0546","Active":true,"Front (html)":"What displays a set of records from a table in the content frame?
\r\nList
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"224917","Type":"Quiz","Guess":"List
"},{"Number":"CSAP0855","Active":true,"Front (html)":"How to you save a filter for a list?
\r\nGive it a name, Set visibility, Save
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"596870.0","Type":"Quiz","Guess":"Give it a name, Set visibility, Save
"},{"Number":"CSAP0628","Active":true,"Front (html)":"What key combination allows you to select multiple consecutive values when using the list editor.
\r\nShift & up or down arrow
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"10624","Type":"Quiz","Guess":"Shift & up or down arrow
"},{"Number":"CSAP1240","Active":true,"Front (html)":"Name two shortcuts that select multiple consecutive values:
\r\nShift & Down Arrow
Shift & Up Arrow
Shift & Down Arrow
Shift & Up Arrow
What is accessible via the list title menu icon, or right clicking the title bar?
\r\nList controls
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"617783","Type":"Quiz","Guess":"List controls
"},{"Number":"CSAP0669","Active":true,"Front (html)":"What appears to the right of the gear if you've personalized a list?
\r\nGreen dot
","Front":"","Back":"","Comments":"docs.servicenow.com Comparison of List v2 and List v3 clearly shows a blue dot. My Personal Developer Instance displays a blue gear with a blue dot. But I have seen customer owned instances with a green dot.
","Category":"Lists & Filters","Random Sort Code":"867487","Type":"Quiz","Guess":"Green dot
"},{"Number":"CSAP0878","Active":true,"Front (html)":"A column in a list represents what in ServiceNow?
\r\nA field
","Front":"","Back":"","Comments":"","Category":"Lists & Filters","Random Sort Code":"141437.0","Type":"Quiz","Guess":"A field
"},{"Number":"CSAP1093","Active":true,"Front (html)":"Select three items that List Title menu consists of:
\r\nView
Filters
Group By
View
Filters
Group By
What is the field that indicates the unique identifier of a knowledge article?
\r\nNumber
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"725638","Type":"Quiz","Guess":"Number
"},{"Number":"CSAP0553","Active":true,"Front (html)":"Within ServiceNow, KB is an abbreviation for what?
\r\nKnowledge Base
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"800649","Type":"Quiz","Guess":"Knowledge Base
"},{"Number":"CSAP0355","Active":true,"Front (html)":"Which of the following three ways an end user can leave feedback about an article?
\r\nLeave a comment on the article
Give a 1-5 star rating
Mark the article as helpful or not helpful
Leave a comment on the article
Give a 1-5 star rating
Mark the article as helpful or not helpful
What is a record in a knowledge base that provides information to consumers?
\r\nKnowledge Article
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"103720","Type":"Quiz","Guess":"Knowledge Article
"},{"Number":"CSAP0825","Active":true,"Front (html)":"Knowledge article authors can apply predefined formats, code snippets, table of contents, find/replace text when authoring a Knowledge article using this editor this editor?
\r\nHTML
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"245823.0","Type":"Quiz","Guess":"HTML
"},{"Number":"CSAP0912","Active":true,"Front (html)":"Name a state where a knowledge article is visible to all users?
\r\nPublished
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"581518.0","Type":"Quiz","Guess":"Published
"},{"Number":"CSAP0633","Active":true,"Front (html)":"What is a button that triggers a search for similar knowledge articles already existing?
\r\nSearch for Duplicates
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"961767","Type":"Quiz","Guess":"Search for Duplicates
"},{"Number":"CSAP0359","Active":true,"Front (html)":"Which three of the following are possible methods of populating a knowledge base with knowledge articles?
\r\nIntegrating with a WebDev complaint source
Creating articles directly in the ServiceNow platform
Importing Microsoft Word files
Integrating with a WebDev complaint source
Creating articles directly in the ServiceNow platform
Importing Microsoft Word files
What are the three ways a user can leave feedback about an article?
\r\nLeave a comment
Give a star rating
Mark as helpful or not
Leave a comment
Give a star rating
Mark as helpful or not
What is the best way to share a knowledge article with another user?
\r\nA Permalink
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"792820","Type":"Quiz","Guess":"A Permalink
"},{"Number":"CSAP0685","Active":true,"Front (html)":"What are the articles with the highest percentage of users marking them helpful called?
\r\nMost Useful
","Front":"","Back":"","Comments":"Displayed on right of KB article.
\r\nMost Useful
"},{"Number":"CSAP0916","Active":true,"Front (html)":"What item/widget in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them as helpful?
\r\nMost Useful
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"225843.0","Type":"Quiz","Guess":"Most Useful
"},{"Number":"CSAP0358","Active":true,"Front (html)":"A permalink
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"583962","Type":"Quiz","Guess":"A permalink
"},{"Number":"CSAP0539","Active":true,"Front (html)":"What are the two Knowledge Base article types?
\r\nHTML
Wiki
HTML
Wiki
Where do you click to import Microsoft Word documents directly into a KB?
\r\nImport Articles
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"545946","Type":"Quiz","Guess":"Import Articles
"},{"Number":"CSAP1435","Active":true,"Front (html)":"Which feature allows end users to post questions and answer other user's questions?
\r\nSocial Q&A
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"192900.0","Type":"Quiz","Guess":"Social Q&A
"},{"Number":"CSAP0463","Active":true,"Front (html)":"What is a good way to suggest revisions to the knowledge manager?
\r\nFlagging an article
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"666206","Type":"Quiz","Guess":"Flagging an article
"},{"Number":"CSAP0357","Active":true,"Front (html)":"What item in the Knowledge Management Service Portal displays article that have the highest percentage of users marking them helpful
\r\nMost Useful
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"479842","Type":"Quiz","Guess":"Most Useful
"},{"Number":"CSAP0010","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Navigate here to review flagged articles","Back":"Knowledge > Articles > All Flagged","Comments":"","Category":"Knowledge Management","Random Sort Code":"472353","Type":"Menu Path","Guess":""},{"Number":"CSAP0654","Active":true,"Front (html)":"What are reusable pieces of content you can add to Knowledge Articles?
\r\nKnowledge Blocks
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"574166","Type":"Quiz","Guess":"Knowledge Blocks
"},{"Number":"CSAP1017","Active":true,"Front (html)":"What are three ways of populating Knowledge Articles in the Now Platform?
\r\nIntegrated with a third-party WebDav compatible source
Importing Word Documents
Creating Manually
Integrated with a third-party WebDav compatible source
Importing Word Documents
Creating Manually
As it relates to Knowledge Management, KCS is an abbreviation for:
\r\nKnowledge Centered Service
","Front":"","Back":"","Comments":"Typical acronym taxonomy not applied, as per documentation "KCS" relates to "Knowledge-Centered Service configuration", typically this would be written as KSC or K-CSC. This is an example of way too many acronyms to remember or be helpful when communicating with customers, many companies have policies against acronym over usage. Acronym not commonly used, so maybe a marketing ploy as opposed to system knowledge.
","Category":"Knowledge Management","Random Sort Code":"211919","Type":"Quiz","Guess":"Knowledge Centered Service
"},{"Number":"CSAP1419","Active":true,"Front (html)":"Which button triggers a search in ServiceNow to determine if there are any similar Knowledge Articles already existing in the platform?
\r\nSearch for Duplicates
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"363050.0","Type":"Quiz","Guess":"Search for Duplicates
"},{"Number":"CSAP1415","Active":true,"Front (html)":"After this date the KA will no longer appear in Knowledge Searches or the published KB.
\r\nValid to
","Front":"","Back":"","Comments":"","Category":"Knowledge Management","Random Sort Code":"478898.0","Type":"Quiz","Guess":"Valid to
"},{"Number":"CSAP0622","Active":true,"Front (html)":"Name the first three Knowledge Article workflows?
\r\n","Back (HTML)":"
Draft
Review
Published
Is this question worded correctly?
","Category":"Knowledge Management","Random Sort Code":"427952","Type":"Quiz","Guess":"Draft
Review
Published
Integration Hub
","Comments":"","Category":"Integrations","Random Sort Code":"107721.0","Type":"Quiz","Guess":""},{"Number":"CSAP1789","Active":true,"Front (html)":"Name three most common processes required for integration:
\r\nCMDB
User Administration
Single Sign-On
CMDB
User Administration
Single Sign-On
Name three most common processes required for integration:
\r\nIncident Management
Problem Management
Change Management
Incident Management
Problem Management
Change Management
Select two standard integrations for ServiceNow:
\r\nMonitoring
Systems Management
ServiceNow Fundamentals Course
","Comments":"","Category":"Integrations","Random Sort Code":"465236.0","Type":"Quiz","Guess":"Monitoring
Systems Management
Select three standard integrations for ServiceNow:
\r\nLogin (Single Sign-On)
LDAP
Communications
Login (Single Sign-On)
LDAP
Communications
The conversion of data from an import set table to its target table according to the _____ _____ in the transform map.
\r\nRules defined
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"561792.0","Type":"Quiz","Guess":"Rules defined
"},{"Number":"CSAP1651","Active":true,"Front (html)":"Regarding Import Sets, select two options where you can import data from:
\r\nAn LDAP connection (Lightweight Directory Access Protocol)
A JDBC connection (Java™ database connectivity)
An LDAP connection (Lightweight Directory Access Protocol)
A JDBC connection (Java™ database connectivity)
Which are the accepted file types for an Import?
\r\nExcel, XML, CSV
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"400532.0","Type":"Quiz","Guess":"Excel, XML, CSV
"},{"Number":"CSAP1005","Active":true,"Front (html)":"Which two roles are required to manage import sets?
\r\nimport_admin
admin
import_admin
admin
A single _____ _____ field can also be mapped to multiple fields on a Target Table.
\r\nImport Set
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"386279.0","Type":"Quiz","Guess":"Import Set
"},{"Number":"CSAP1667","Active":true,"Front (html)":"Name the simplest mapping method is where all of the field names of the Import Set match the name of the fields on the target table where the data will be transformed.
\r\nAutomatic mapping utility
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"332719.0","Type":"Quiz","Guess":"Automatic mapping utility
"},{"Number":"CSAP0428","Active":true,"Front (html)":"Field/s will be set a unique key
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"688774","Type":"Quiz","Guess":"Field/s will be set a unique key
"},{"Number":"CSAP1669","Active":true,"Front (html)":"Regarding Import Sets, if there are any discrepancies in terms of how fields were automatically matched, these can easily be corrected using the _____ _____ _____.
\r\nMapping assist utility
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"500369.0","Type":"Quiz","Guess":"Mapping assist utility
"},{"Number":"CSAP0313","Active":true,"Front (html)":"Which of the following is a definition for Transform Maps in ServiceNow?
\r\nA map to determine relationships between fields displaying in an import set to fields in an existing table
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"273474","Type":"Quiz","Guess":"A map to determine relationships between fields displaying in an import set to fields in an existing table
"},{"Number":"CSAP0519","Active":true,"Front (html)":"What is the option allowing you to update existing Target Table records when importing data?
\r\nCoalesce
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"444398","Type":"Quiz","Guess":"Coalesce
"},{"Number":"CSAP0962","Active":true,"Front (html)":"What happens when more then one record in the target table matches the coalesce options?
\r\nOnly the first matching record in the target table is updated with values from the import set
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"439666.0","Type":"Quiz","Guess":"Only the first matching record in the target table is updated with values from the import set
"},{"Number":"CSAP0410","Active":true,"Front (html)":"What does specifying a coalesce mean?
\r\nThe field or fields you specify will be used as a unique key.
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"405925","Type":"Quiz","Guess":"The field or fields you specify will be used as a unique key.
"},{"Number":"CSAP0469","Active":true,"Front (html)":"What is used to import data from data sources, then map data into tables?
\r\nImport Set
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"756843","Type":"Quiz","Guess":"Import Set
"},{"Number":"CSAP1661","Active":true,"Front (html)":"Name and Source table are set based on the label which was assigned to the _____ _____.
\r\nWhat should you use to ensure that a field (or a table) is fully inaccessible to users without a certain role or set of permissions?
\r\nACLs
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"305044.0","Type":"Quiz","Guess":"ACLs
"},{"Number":"CSAP0990","Active":true,"Front (html)":"Which tables can be a target in a transform map?
\r\nAny table
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"296270.0","Type":"Quiz","Guess":"Any table
"},{"Number":"CSAP1657","Active":true,"Front (html)":"The imported _____ _____ is used to name the import set table the data will be loaded into.
\r\nFile label
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"68431.0","Type":"Quiz","Guess":"File label
"},{"Number":"CSAP1694","Active":true,"Front (html)":"To create a Transform Map, navigate to:
\r\nAll > System Import Sets > Create Transform Map
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"131816.0","Type":"Menu Path","Guess":"All > System Import Sets > Create Transform Map
"},{"Number":"CSAP0848","Active":true,"Front (html)":"In what type of coalesce are source scripts defined to match the sys_id of the target field?
\r\nUsing Conditional coalesce
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"290941.0","Type":"Quiz","Guess":"Using Conditional coalesce
"},{"Number":"CSAP0377","Active":true,"Front (html)":"Which option allows you to update existing Target Table records when importing data from an import set?
\r\nCoalesce
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"829713","Type":"Quiz","Guess":"Coalesce
"},{"Number":"CSAP1650","Active":true,"Front (html)":"Regarding Import Sets, select two options where you can import data from:
\r\nHow does automating in a Transform Map work?
\r\nIt takes the names of import set table heading and matches it against the existing column field name.
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"747434","Type":"Quiz","Guess":"It takes the names of import set table heading and matches it against the existing column field name.
"},{"Number":"CSAP0944","Active":true,"Front (html)":"What tool is used to create relationships between fields in an import set and an existing table?
\r\nTransform Map
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"105230.0","Type":"Quiz","Guess":"Transform Map
"},{"Number":"CSAP1686","Active":true,"Front (html)":"To configure data policies, navigate to:
\r\nAll > System Policy > Rules > Data Policies
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"159734.0","Type":"Menu Path","Guess":"All > System Policy > Rules > Data Policies
"},{"Number":"CSAP0886","Active":true,"Front (html)":"Select one of the below characteristics of importing data into ServiceNow.
\r\nSame Transform Map can be used for multiple import sets
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"420149.0","Type":"Quiz","Guess":"Same Transform Map can be used for multiple import sets
"},{"Number":"CSAP0963","Active":true,"Front (html)":"Select a true statement from below related to Mapping Assist utility.
\r\nTo visually and manually map import set fields with target table fields
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"77160.0","Type":"Quiz","Guess":"To visually and manually map import set fields with target table fields
"},{"Number":"CSAP1668","Active":true,"Front (html)":"With the _____ _____ _____ it is possible to map a single source field (field on an Import Set table) to multiple destination fields (fields on a target table).
\r\nCan we coalesce multiple fields?
\r\nTrue
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"74814","Type":"Quiz","Guess":"True
"},{"Number":"CSAP1678","Active":true,"Front (html)":"The coalesce option on a field map allows you to specify if the selected _____ _____ should be used to coalesce on when import set records are transformed.
\r\nTarget field
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"440178.0","Type":"Quiz","Guess":"Target field
"},{"Number":"CSAP0518","Active":true,"Front (html)":"What is the configuration where duplicate records are created if the import executes again?
\r\nNo Coalesce
","Front":"","Back":"","Comments":"This question should have more background, if this was for an update as opposed to new; the answer could be different.
","Category":"Import Sets","Random Sort Code":"583141","Type":"Quiz","Guess":"No Coalesce
"},{"Number":"CSAP0449","Active":true,"Front (html)":"What happens if a match is found with the field that's been marked coalesce?
\r\nThe existing record will be updated with the new information.
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"930116","Type":"Quiz","Guess":"The existing record will be updated with the new information.
"},{"Number":"CSAP1695","Active":true,"Front (html)":"To clean up the Import Set Table data, navigate to:
\r\nAll > System Import Sets > Import Set Tables > Cleanup
","Front":"","Back":"","Comments":"","Category":"Import Sets","Random Sort Code":"491847.0","Type":"Menu Path","Guess":"All > System Import Sets > Import Set Tables > Cleanup
"},{"Number":"CSAP0105","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Navigate here to show or hide fields on a form's view","Back":"Configure > Form Layout, after clicking the control menu item","Comments":"","Category":"Forms and Templates","Random Sort Code":"493170","Type":"Quiz","Guess":""},{"Number":"CSAP1269","Active":true,"Front (html)":"Which of the following options, update an existing record and closes the form?
\r\nUpdate
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"398378.0","Type":"Quiz","Guess":"Update
"},{"Number":"CSAP0955","Active":true,"Front (html)":"When using form designer which of the three following options are presented on each field?
\r\nHandle icon
Remove icon
Edit icon
Handle icon
Remove icon
Edit icon
What does the red form field indicator mean?
\r\nIts a required field that requires a value
","Front":"","Back":"","Comments":"Answer should be more specific; red asterisk
","Category":"Forms and Templates","Random Sort Code":"905950","Type":"Quiz","Guess":"Its a required field that requires a value
"},{"Number":"CSAP0576","Active":true,"Front (html)":"What is the graphical interface for configuring forms?
\r\nForm Designer
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"245083","Type":"Quiz","Guess":"Form Designer
"},{"Number":"CSAP0461","Active":true,"Front (html)":"When is the submit button visible on a form?
\r\nWhen you create a new record
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"327983","Type":"Quiz","Guess":"When you create a new record
"},{"Number":"CSAP1266","Active":true,"Front (html)":"Which two of the options below, Creates a new record and keeps the form open?
\r\nCopy Incident
Insert & Stay
Copy Incident
Insert & Stay
What are the forms that adds a record to a system table?
\r\nRecord Producer
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"58068","Type":"Quiz","Guess":"Record Producer
"},{"Number":"CSAP0555","Active":true,"Front (html)":"What is granted to non-admins for them to be able to develop apps?
\r\nDelegated Development
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"623105","Type":"Quiz","Guess":"Delegated Development
"},{"Number":"CSAP0711","Active":true,"Front (html)":"What updates an existing record and keeps the form open?
\r\nSave
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"126656","Type":"Quiz","Guess":"Save
"},{"Number":"CSAP0665","Active":true,"Front (html)":"What allows users to select different templates to apply to a form?
\r\nTemplate Bar
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"359684","Type":"Quiz","Guess":"Template Bar
"},{"Number":"CSAP1320","Active":true,"Front (html)":"Select the true statement from below. The most important things to remember about the Notes tab are:
\r\nActivity is a read-only record entry made when the record is created or updated.
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"468119.0","Type":"Quiz","Guess":"Activity is a read-only record entry made when the record is created or updated.
"},{"Number":"CSAP0617","Active":true,"Front (html)":"What contains the Activity Stream for a Task?
\r\nNotes
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"87056","Type":"Quiz","Guess":"Notes
"},{"Number":"CSAP0341","Active":true,"Front (html)":"Which tab contains the activity stream for a task?
\r\nNotes
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"379918","Type":"Quiz","Guess":"Notes
"},{"Number":"CSAP0498","Active":true,"Front (html)":"What updates an existing record and closes the form?
\r\nUpdate
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"636752","Type":"Quiz","Guess":"Update
"},{"Number":"CSAP0781","Active":true,"Front (html)":"Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation and length?
\r\nFunction fields
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"380838.0","Type":"Quiz","Guess":"Function fields
"},{"Number":"CSAP0527","Active":true,"Front (html)":"What allows a user to add a new field to a table in Form Designer?
\r\nField Navigator
","Front":"","Back":"","Comments":"Fields (including formatters) & Field Types are the tabs available in Field Navigator.
","Category":"Forms and Templates","Random Sort Code":"268915","Type":"Quiz","Guess":"Field Navigator
"},{"Number":"CSAP0338","Active":true,"Front (html)":"Different form templates can be applied to a form by accessing the:
\r\nTemplate bar
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"992625","Type":"Quiz","Guess":"Template bar
"},{"Number":"CSAP0392","Active":true,"Front (html)":"Delegated Development
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"41268","Type":"Quiz","Guess":"Delegated Development
"},{"Number":"CSAP0872","Active":true,"Front (html)":"When is the Update button visible on a form?
\r\nWhen you open an existing record
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"110644.0","Type":"Quiz","Guess":"When you open an existing record
"},{"Number":"CSAP0336","Active":true,"Front (html)":"When using Form Designer which three icons presented on each field include?
\r\nEdit icon
Remove icon
Handle icon
Edit icon
Remove icon
Handle icon
What displays records in other tables that have relationships to the current record.
\r\nRelated Lists
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"450806","Type":"Quiz","Guess":"Related Lists
"},{"Number":"CSAP0949","Active":true,"Front (html)":"Which element is used to display information that is not a field in the record?
\r\nFormatter
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"556425.0","Type":"Quiz","Guess":"Formatter
"},{"Number":"CSAP0623","Active":true,"Front (html)":"What simplifies input by populating some form fields automatically?
\r\nForm Template
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"405631","Type":"Quiz","Guess":"Form Template
"},{"Number":"CSAP1261","Active":true,"Front (html)":"Which two roles can configure forms using Form Designer?
\r\nadmin
personalize_form
admin
personalize_form
Which field type displays records from another table?
\r\nReference
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"615230","Type":"Quiz","Guess":"Reference
"},{"Number":"CSAP0605","Active":true,"Front (html)":"Which three icons presented on each field in Form Designer?
\r\nEdit
Remove
Handle
Edit
Remove
Handle
What displays info from one record in a data table in the content frame?
\r\nForm
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"819648","Type":"Quiz","Guess":"Form
"},{"Number":"CSAP0332","Active":true,"Front (html)":"Which menu provides options related to viewing, configuring, creating favorites, and saving data?
\r\nForm context menu
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"927395","Type":"Quiz","Guess":"Form context menu
"},{"Number":"CSAP0948","Active":true,"Front (html)":"What information does related lists show on a form?
\r\nShows records in tables that have a relationship to the current record
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"533323.0","Type":"Quiz","Guess":"Shows records in tables that have a relationship to the current record
"},{"Number":"CSAP0636","Active":true,"Front (html)":"What creates a new record and keeps the form open?
\r\nCopy Incident
","Front":"","Back":"","Comments":"This question assumes that you are in an existing record without mentioning whether the record is new or existing. In an existing record the answer would be insert & stay.
","Category":"Forms and Templates","Random Sort Code":"786769","Type":"Quiz","Guess":"Copy Incident
"},{"Number":"CSAP0572","Active":true,"Front (html)":"What is the time stamped history of all actions taken within a record?
\r\nActivity Stream
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"271403","Type":"Quiz","Guess":"Activity Stream
"},{"Number":"CSAP0448","Active":true,"Front (html)":"Which one is used to group related fields together?
\r\nSections
","Front":"","Back":"","Comments":"","Category":"Forms and Templates","Random Sort Code":"962257","Type":"Quiz","Guess":"Sections
"},{"Number":"CSAP1497","Active":true,"Front (html)":"What should you do before building your own custom action in Flow Designer?
\r\nLook over every spoke to see if an action is available.
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"507747.0","Type":"Quiz","Guess":"Look over every spoke to see if an action is available.
"},{"Number":"CSAP0673","Active":true,"Front (html)":"What replaces Workflow Editor?
\r\nFlow Designer
","Front":"","Back":"","Comments":"Workflow editor is still around and required for complicated workflows that require detailed scripting. Workflow > Workflow Editor.
","Category":"Flow Designer","Random Sort Code":"551504","Type":"Quiz","Guess":"Flow Designer
"},{"Number":"CSAP1500","Active":true,"Front (html)":"Which of the following three options are frequently used actions contained in the spoke ServiceNow Core:
\r\nAsk for Approval
Create Record
Delete Record
Ask for Approval
Create Record
Delete Record
What automates business logic for a particular application or process such as approvals, tasks, notifications, and record operations?
\r\nFlows
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"411286.0","Type":"Quiz","Guess":"Flows
"},{"Number":"CSAP1464","Active":true,"Front (html)":"Select two items from below that you should not use Flow Designer for:
\r\nWhen a ServiceNow Instance is running Jakarta or prior
When existing logic already developed using the ServiceNow workflow editor
When a ServiceNow Instance is running Jakarta or prior
When existing logic already developed using the ServiceNow workflow editor
What is activated when their parent application is activated?
\r\nSpokes
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"424319.0","Type":"Quiz","Guess":"Spokes
"},{"Number":"CSAP0901","Active":true,"Front (html)":"Select from the list below, three Different ways a flow can be triggered.
\r\nSchedule-based
Record-based
Application-based
Actual headings are Record, Date, and Application.
","Category":"Flow Designer","Random Sort Code":"111372.0","Type":"Quiz","Guess":"Schedule-based
Record-based
Application-based
Which of the following four application-based options for a trigger?
\r\nSLA Task
Inbound email
MetricBase
Service Catalog
SLA Task
Inbound email
MetricBase
Service Catalog
What are two main options to define the fulfillment process for a Service catalog item?
\r\nFlow
Workflow
Flow
Workflow
Which of the following three things are true regarding Flow Designer actions?
\r\nRepresent reusable operations for use across multiple flows
Can be contained in a spoke
Provide the ability to build your own customer actions
This seems to be more marketing information as opposed to hard facts, I have listed in hints.
","Category":"Flow Designer","Random Sort Code":"325923","Type":"Quiz","Guess":"Represent reusable operations for use across multiple flows
Can be contained in a spoke
Provide the ability to build your own customer actions
Select the four items that are sections and functions of the Process Automation Designer canvas:
\r\nMain header
Activity design space
Show/Hide Properties
Add process activity
Main header
Activity design space
Show/Hide Properties
Add process activity
What is integration Spoke used for in Flow designer?
\r\nCommunicate with third-party systems
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"304615.0","Type":"Quiz","Guess":"Communicate with third-party systems
"},{"Number":"CSAP1487","Active":true,"Front (html)":"Which of the following three options are time-based options for a trigger?
\r\nDate-based
Daily
Weekly
Date-based
Daily
Weekly
When using flow designer which template can be created and saved for use as outputs in steps or actions?
\r\nComplex Objects
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"485128.0","Type":"Quiz","Guess":"Complex Objects
"},{"Number":"CSAP0737","Active":true,"Front (html)":"Where in flow designer can users access information about actions added to the flow?
\r\nHelp Panel
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"132425","Type":"Quiz","Guess":"Help Panel
"},{"Number":"CSAP0658","Active":true,"Front (html)":"What creates the flow of work for a repeatable process?
\r\nFlow Designer
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"991428","Type":"Quiz","Guess":"Flow Designer
"},{"Number":"CSAP1492","Active":true,"Front (html)":"Name three options allowing you start a flow from a script or API call from the same instance?
\r\nUse a subflow
Code snippet
Flow Designer API
REST
","Comments":"","Category":"Flow Designer","Random Sort Code":"488182.0","Type":"Quiz","Guess":"Use a subflow
Code snippet
Flow Designer API
Name three flow designer triggers from list below:
\r\nApplication-based
Record-based
Schedule-based
Application-based
Record-based
Schedule-based
When record-based, schedule-based, or application-based is selected for a flow, which field changes the type of input allowed?
\r\nTrigger
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"179854.0","Type":"Quiz","Guess":"Trigger
"},{"Number":"CSAP0730","Active":true,"Front (html)":"How often are flow designer related entries deleted from the variables table if they haven't been used in over a year?
\r\nMonthly
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"372175","Type":"Quiz","Guess":"Monthly
"},{"Number":"CSAP0966","Active":true,"Front (html)":"Which of the following three statements are true in regards to flow designer actions?
\r\nCan be contained in a spoke
Provide the ability to build your own custom applications
Represent reusable operations for use across multiple flows
Can be contained in a spoke
Provide the ability to build your own custom applications
Represent reusable operations for use across multiple flows
Select the option that is not a key benefit of Process Automation Designer:
\r\nProcesses documented in the Process Automation Designer, are called Automated Designs.
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"543995.0","Type":"Quiz","Guess":"Processes documented in the Process Automation Designer, are called Automated Designs.
"},{"Number":"CSAP1488","Active":true,"Front (html)":"Which of the following two options are not time-based options for a trigger?
\r\nRepeat Twice
Do Not Repeat
Repeat Twice
Do Not Repeat
Select four benefits of using the Process Automation Designer:
\r\nConnecting multiple flows and actions
Guiding end users to complete a process in a playbook-oriented interface
Consolidating separate business processes across your organization
Defining a consistent record lifecycle from beginning to end
Connecting multiple flows and actions
Guiding end users to complete a process in a playbook-oriented interface
Consolidating separate business processes across your organization
Defining a consistent record lifecycle from beginning to end
Which of the following three options are not frequently used actions contained in the spoke ServiceNow Core:
\r\nCreate a Table
Create a User
Create a Group
Create a Table
Create a User
Create a Group
When this kind of trigger is selected, a table can be specified. It will be watched for changes that meet the condition.
\r\nRecord-based
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"209550.0","Type":"Quiz","Guess":"Record-based
"},{"Number":"CSAP1486","Active":true,"Front (html)":"Which application helps developers working with IoT-based applications that monitor or act on large amounts of data?
\r\nMetricBase
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"339981.0","Type":"Quiz","Guess":"MetricBase
"},{"Number":"CSAP1511","Active":true,"Front (html)":"When designing a flow, select three you can use the results of an action as inputs of other _______:
\r\nFlows
Actions
Subflows
Flows
Actions
Subflows
Which three statements from below are true regarding Flow Designer?
\r\nProvides automation tools
Integrates with third party systems
Saves time
Provides automation tools
Integrates with third party systems
Saves time
Name three Flow Designer roles from list below:
\r\nflow_operator
action_designer
flow_designer
flow_report_viewer, flow_designer_scripting, flow_operator, flow_designer (OoB roles containing flow_)
","Category":"Flow Designer","Random Sort Code":"34430","Type":"Quiz","Guess":"flow_operator
action_designer
flow_designer
_____ spokes are included with the subscriptions.
\r\n","Back (HTML)":"
Starter
","Front":"","Back":"","Comments":"Book incorrect: Question is badly phrased. What spokes are included with Subscriptions? the following is from dos.servicenow.com "The Integration Hub Standard spokes are available to new customers as part of an IntegrationHub Professional subscription. Existing customers can use the spokes as part of an IntegrationHub Standard subscription." So, there are two correct answers here, Standard & Professional.
","Category":"Flow Designer","Random Sort Code":"886453","Type":"Quiz","Guess":"Starter
"},{"Number":"CSAP1481","Active":true,"Front (html)":"What kind of trigger initiates the flow when a new Incident is created with a Priority of 1-Critical?
\r\nRecord-based
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"380319.0","Type":"Quiz","Guess":"Record-based
"},{"Number":"CSAP1518","Active":true,"Front (html)":"Within Flow Designer, the data pill name indicates the:
\r\nSequence in the flow and its data type
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"135127.0","Type":"Quiz","Guess":"Sequence in the flow and its data type
"},{"Number":"CSAP0401","Active":true,"Front (html)":"What are the workflow activities?
\r\nWaiting for approval, fulfillment, delivery, completed
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"118572","Type":"Quiz","Guess":"Waiting for approval, fulfillment, delivery, completed
"},{"Number":"CSAP0570","Active":true,"Front (html)":"What communicates with third-party systems?
\r\nIntegration Hub Spokes
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"994364","Type":"Quiz","Guess":"Integration Hub Spokes
"},{"Number":"CSAP0808","Active":true,"Front (html)":"How can you modify data pill values without scripting in ServiceNow's Flow Designer?
\r\nUse transform functions
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"560421.0","Type":"Quiz","Guess":"Use transform functions
"},{"Number":"CSAP0702","Active":true,"Front (html)":"What are met conditions that execute the actions of a flow?
\r\nTriggers
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"509226","Type":"Quiz","Guess":"Triggers
"},{"Number":"CSAP0389","Active":true,"Front (html)":"Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?
\r\nIntegrationHub
","Front":"","Back":"","Comments":"IntegrationHub is sometime spelled Integration Hub. Consistency would be more professional.
","Category":"Flow Designer","Random Sort Code":"57435","Type":"Quiz","Guess":"IntegrationHub
"},{"Number":"CSAP1465","Active":true,"Front (html)":"Launch Flow Designer by navigating to:
\r\nAll > Process Automation > Flow Designer
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"400324.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0942","Active":true,"Front (html)":"What is the primary purpose of IntegrationHub in ServiceNow?
\r\nTo integrate with 3rd party systems
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"410201.0","Type":"Quiz","Guess":"To integrate with 3rd party systems
"},{"Number":"CSAP0682","Active":true,"Front (html)":"What is a product to quickly integrate with 3rd party applications without scripting?
\r\nIntegrationHub
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"355868","Type":"Quiz","Guess":"IntegrationHub
"},{"Number":"CSAP0773","Active":true,"Front (html)":"How are local flow variables accessed in the flow designer data panel?
\r\nAs data pills
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"512627.0","Type":"Quiz","Guess":"As data pills
"},{"Number":"CSAP0705","Active":true,"Front (html)":"What are the operations executed by the system called?
\r\nActions
","Front":"","Back":"","Comments":"Actions are reusable elements that perform specific operations.
","Category":"Flow Designer","Random Sort Code":"464066","Type":"Quiz","Guess":"Actions
"},{"Number":"CSAP1489","Active":true,"Front (html)":"Which of the following three options are application-based options for a trigger?
\r\nCreated
Updated
Created or Updated
Created
Updated
Created or Updated
To open (and close) the Flow Designer help panel, click the _____ _____ icon in the main header.
\r\nQuestion Mark
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"251609.0","Type":"Quiz","Guess":"Question Mark
"},{"Number":"CSAP0818","Active":true,"Front (html)":"When the workflow action is canceled in flow designer, which property from below can be used to set a timeout value that overrides the default timeout?
\r\ncom.glide.cs.fdih.interactive.timeout
","Front":"","Back":"","Comments":"","Category":"Flow Designer","Random Sort Code":"124981.0","Type":"Quiz","Guess":"com.glide.cs.fdih.interactive.timeout
"},{"Number":"CSAP1471","Active":true,"Front (html)":"","Back (HTML)":"","Front":"What contains flow designer triggers and actions dedicated to a particular application.","Back":"A spoke
","Comments":"","Category":"Flow Designer","Random Sort Code":"541091.0","Type":"Quiz","Guess":""},{"Number":"CSAP0849","Active":true,"Front (html)":"Where would you go to see if an admin impersonated another user?
\r\nIn the Event logs and look for impersonation.start and impersonation.end in the name field
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"514307.0","Type":"Quiz","Guess":"In the Event logs and look for impersonation.start and impersonation.end in the name field
"},{"Number":"CSAP1822","Active":true,"Front (html)":"Navigate here to display version, patch, and hotfix your instance is running.
\r\nAll > System Diagnostics > Stats > Stats
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"514991.0","Type":"Menu Path","Guess":"All > System Diagnostics > Stats > Stats
"},{"Number":"CSAP0926","Active":true,"Front (html)":"Restate a difference between event log and event registry for the list below?
\r\nEvent log is a history of events occurred and event registry is definition of events
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"273672.0","Type":"Quiz","Guess":"Event log is a history of events occurred and event registry is definition of events
"},{"Number":"CSAP1820","Active":true,"Front (html)":"For events, navigate to __________ module to create a new record.
\r\nAll > System Policy > Events > Registry
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"480877.0","Type":"Menu Path","Guess":"All > System Policy > Events > Registry
"},{"Number":"CSAP0575","Active":true,"Front (html)":"What are the log records that indicate something notable has occurred in the system?
\r\nEvents
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"772392","Type":"Quiz","Guess":"Events
"},{"Number":"CSAP0937","Active":true,"Front (html)":"In order to be used, an event record must be ______?
\r\nRegistered
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"529442.0","Type":"Quiz","Guess":"Registered
"},{"Number":"CSAP0393","Active":true,"Front (html)":"Registered
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"324865","Type":"Quiz","Guess":"Registered
"},{"Number":"CSAP1131","Active":true,"Front (html)":"Where are event logs stored?
\r\nSystem Policy > Events > Event log
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"513029.0","Type":"Quiz","Guess":"System Policy > Events > Event log
"},{"Number":"CSAP1821","Active":true,"Front (html)":"Navigate here to aid in performance evaluation:
\r\nAll > System Policy > Events > Registry
","Front":"","Back":"","Comments":"You can also enter stats.do in the Filter Navigator.
","Category":"Events","Random Sort Code":"99502.0","Type":"Menu Path","Guess":"All > System Policy > Events > Registry
"},{"Number":"CSAP0394","Active":true,"Front (html)":"What are events?
\r\nLog records indicating something notable has occurred in the system.
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"392955","Type":"Quiz","Guess":"Log records indicating something notable has occurred in the system.
"},{"Number":"CSAP1818","Active":true,"Front (html)":"Related to events, the system uses _____ _____ to monitor for system conditions.
\r\nBusiness Rules
","Front":"","Back":"","Comments":"It is important to note, that although Business Rules are the most popular strategy, they are not the only strategy used by the system to generate an Event. The GlideSystem eventQueue() method is used to insert event records, which means you can generate an event wherever you can script. Including:
\r\nBusiness Rules
"},{"Number":"CSAP0965","Active":true,"Front (html)":"What does the Event registry contain?
\r\nDefinition of Events
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"285758.0","Type":"Quiz","Guess":"Definition of Events
"},{"Number":"CSAP0900","Active":true,"Front (html)":"What best describes an Event from the list below?
\r\nSpecial records that the system generates when something notable has happened
","Front":"","Back":"","Comments":"","Category":"Events","Random Sort Code":"119964.0","Type":"Quiz","Guess":"Special records that the system generates when something notable has happened
"},{"Number":"CSAP0427","Active":true,"Front (html)":"False
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"102264","Type":"Quiz","Guess":"False
"},{"Number":"CSAP0558","Active":true,"Front (html)":"What does each application contain a set of?
\r\nModules
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"97688","Type":"Quiz","Guess":"Modules
"},{"Number":"CSAP0016","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Navigate here to set the prefix or number of digits for a table's record numbers","Back":"System Definition > Number Maintenance","Comments":"","Category":"Development","Random Sort Code":"141563","Type":"Menu Path","Guess":""},{"Number":"CSAP0453","Active":true,"Front (html)":"UI policies and Business rules can monitor changes of fields in a form.
\r\nTrue
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"281340","Type":"Quiz","Guess":"True
"},{"Number":"CSAP0643","Active":true,"Front (html)":"What are the three ServiceNow Mobile Apps?
\r\nServiceNow Onboarding (now Mobile App for HR Service Delivery)
ServiceNow Agent
Now Mobile
ServiceNow Onboarding (now Mobile App for HR Service Delivery)
ServiceNow Agent
Now Mobile
What is the url ending of the Service Portal homepage?
\r\n/sp
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"69168","Type":"Quiz","Guess":"/sp
"},{"Number":"CSAP0390","Active":true,"Front (html)":"What ServiceNow feature can be used to begin the creation of an application?
\r\nGuided Application Creator
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"832253","Type":"Quiz","Guess":"Guided Application Creator
"},{"Number":"CSAP0473","Active":true,"Front (html)":"What are integrations available using IntegrationHub?
\r\nSpokes
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"547406","Type":"Quiz","Guess":"Spokes
"},{"Number":"CSAP0480","Active":true,"Front (html)":"What walks you through the initial configuration of your instance?
\r\nGuided Setup
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"188825","Type":"Quiz","Guess":"Guided Setup
"},{"Number":"CSAP0404","Active":true,"Front (html)":"Where is data stored?
\r\nTables
","Front":"","Back":"","Comments":"This question needs to be more succinct; Data is stored in records, records are stored in tables.
","Category":"Development","Random Sort Code":"278709","Type":"Quiz","Guess":"Tables
"},{"Number":"CSAP0431","Active":true,"Front (html)":"A Business rule can be set before or after the database action has occurred.
\r\nTrue
","Front":"","Back":"","Comments":"Business rules run when a ServiceNow form is displayed, or when the update, save, or delete operations occur.
","Category":"Development","Random Sort Code":"469132","Type":"Quiz","Guess":"True
"},{"Number":"CSAP0447","Active":true,"Front (html)":"What is true about deleting tables?
\r\nOnly tables beginning with "u_" can be permanently deleted
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"290887","Type":"Quiz","Guess":"Only tables beginning with "u_" can be permanently deleted
"},{"Number":"CSAP0999","Active":true,"Front (html)":"How do you request a clone from Production to Sub-production instance?
\r\nIn the system create a clone request by going to System Clone > Request Clone
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"306354.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1032","Active":true,"Front (html)":"Where to look for fields in ServiceNow?
\r\nTables & Columns module
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"343091.0","Type":"Quiz","Guess":"Tables & Columns module
"},{"Number":"CSAP1014","Active":true,"Front (html)":"Guided Application Creator is used to _______.
\r\nCreate new apps in ServiceNow
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"128811.0","Type":"Quiz","Guess":"Create new apps in ServiceNow
"},{"Number":"CSAP0987","Active":true,"Front (html)":"Select three UI Actions from below.
\r\nRelated Link
Context Menu
Form Button
Related Link
Context Menu
Form Button
Difference between Business Rule & Client Script?
\r\nBusiness rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load.
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"481448","Type":"Quiz","Guess":"Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load.
"},{"Number":"CSAP0501","Active":true,"Front (html)":"What runs when a record is displayed, inserted, updated, deleted, or table is queried?
\r\n","Back (HTML)":"
Business Rule
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"578664","Type":"Quiz","Guess":"Business Rule
"},{"Number":"CSAP0549","Active":true,"Front (html)":"What is used to begin creation of an application?
\r\nGuided Application Creator
","Front":"","Back":"","Comments":"Is anyone actually using Guided Application Creator? Due to the push by businesses to stay OoB, this seems to be more of a Marketing question, since "studio" the common interface for creating applications is not mentioned.
","Category":"Development","Random Sort Code":"690340","Type":"Quiz","Guess":"Guided Application Creator
"},{"Number":"CSAP0398","Active":true,"Front (html)":"Which of the following is not a way to apply approval in ServiceNow?
\r\nAll of the above can be used to apply approvals
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"51851","Type":"Quiz","Guess":"All of the above can be used to apply approvals
"},{"Number":"CSAP0424","Active":true,"Front (html)":"Which can send out Notifications?
\r\nAll of above
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"27518","Type":"Quiz","Guess":"All of above
"},{"Number":"CSAP0629","Active":true,"Front (html)":"What are the software components that provide additional optional features and functionalities?
\r\nPlugins
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"582971","Type":"Quiz","Guess":"Plugins
"},{"Number":"CSAP0271","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Where to navigate to view the tables not included in the cloning process.","Back":"System Clone > Clone Definition > Exclude Tables
","Comments":"","Category":"Development","Random Sort Code":"343590","Type":"Menu Path","Guess":""},{"Number":"CSAP0385","Active":true,"Front (html)":"Name three attributes of a field can a UI policy action change on a form?
\r\nVisible/hidden
Mandatory
Read-only
Visible/hidden
Mandatory
Read-only
What are the types of Client script used in ServiceNow?
\r\nAll of the above
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"180128","Type":"Quiz","Guess":"All of the above
"},{"Number":"CSAP0559","Active":true,"Front (html)":"What are Developer permissions that grant access to web service and REST APIs and data sources?
\r\nIntegrations
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"75020","Type":"Quiz","Guess":"Integrations
"},{"Number":"CSAP0998","Active":true,"Front (html)":"Both production and non-production instances should be on the same versions for the customization to work correctly?
\r\nTrue
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"560763.0","Type":"Quiz","Guess":"True
"},{"Number":"CSAP0372","Active":true,"Front (html)":"What two items are created by default when you create a new table?
\r\nApplication Menu with the same name as the table Label (e.g. Infinity).
Module with the plural of the table Label (e.g. Infinities).
Application Menu with the same name as the table Label (e.g. Infinity).
Module with the plural of the table Label (e.g. Infinities).
What provides an Integrated Development Environment interface for creating custom apps?
\r\nServiceNow Studio
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"389339","Type":"Quiz","Guess":"ServiceNow Studio
"},{"Number":"CSAP0541","Active":true,"Front (html)":"Where can you set to limit the paging control options available to users?
\r\nglide.ui.per_page
","Front":"","Back":"","Comments":"","Category":"Development","Random Sort Code":"556806","Type":"Quiz","Guess":"glide.ui.per_page
"},{"Number":"CSAP0700","Active":true,"Front (html)":"What are three field attributes a UI Policy can change on a form?
\r\nMandatory
Visible/Hidden
Read-only
Mandatory
Visible/Hidden
Read-only
The "HI" in HI Service Portal is an abbreviation for what?
\r\nHosted Instance
","Front":"","Back":"","Comments":"HI is not available for PDIs. Acronym is not explained at docs.servicenow, only found ServiceNow Fundamentals Training. Why the secrecy?
","Category":"Development","Random Sort Code":"526152","Type":"Quiz","Guess":"Hosted Instance
"},{"Number":"CSAP0577","Active":true,"Front (html)":"What URL is a great resource for developers?
\r\ndeveloper.servicenow.com
","Front":"","Back":"","Comments":"It is a shame that ServiceNow does not maintain consistency with their name usage in relation to URLs.
","Category":"Development","Random Sort Code":"981638","Type":"Quiz","Guess":"developer.servicenow.com
"},{"Number":"CSAP0581","Active":true,"Front (html)":"What provides a graphical representation of other tables related to a specific role?
\r\nSchema Map
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"537423","Type":"Quiz","Guess":"Schema Map
"},{"Number":"CSAP0417","Active":true,"Front (html)":"Which of the following can be an example of Out Of The Box table?
\r\nincident
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"869001","Type":"Quiz","Guess":"incident
"},{"Number":"CSAP1539","Active":true,"Front (html)":"Where module do you navigate to for viewing the field settings and attributes for a table.
\r\nAll > System Definition > Tables & Columns
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"423153.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1570","Active":true,"Front (html)":"Using the _____ _____ feature provides the ability to define a field on a child table differently from the field on the parent table.
\r\nDictionary override
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"411223.0","Type":"Quiz","Guess":"Dictionary override
"},{"Number":"CSAP0425","Active":true,"Front (html)":"To see the relationship between tables in a graphical view, what is used?
\r\nSchema Map
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"314691","Type":"Quiz","Guess":"Schema Map
"},{"Number":"CSAP0454","Active":true,"Front (html)":"ServiceNow is built on a multi-________ architecture?
\r\nInstance
","Front":"","Back":"","Comments":"| ServiceNow like to phrase with Uses architecture for Single Tenant & Built on architecture for Multi-Instance. This idea is not really logical. |
Instance
"},{"Number":"CSAP1592","Active":true,"Front (html)":"To generate a schema map, navigate to:
\r\nAll > System Definition > Tables & Columns
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"494295.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1552","Active":true,"Front (html)":"Which of the following describes a one-to-many relationship:
\r\nWithin a table, a field can hold a reference to a record on another table.
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"94913.0","Type":"Quiz","Guess":"Within a table, a field can hold a reference to a record on another table.
"},{"Number":"CSAP1581","Active":true,"Front (html)":"Select three correct statements about core tables:
\r\nThey can be a parent table (e.g., Task)
They can be a child table (e.g., Incident)
They can be a base table (e.g., Task)
They can be a parent table (e.g., Task)
They can be a child table (e.g., Incident)
They can be a base table (e.g., Task)
Record numbers are automatically incremented, and the number format per table in the system can be changed by visiting:
\r\nAll > System Definition > Number Maintenance application
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"80010.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1585","Active":true,"Front (html)":"Select three correct statements about the [task] table:
\r\nIt is a core table because it comes with the ServiceNow base system
It is a base table because it’s not extended from any other table (no parent of its own)
It is a parent table because it has children (child classes of Incident, Problem, and Change Request)
It is a core table because it comes with the ServiceNow base system
It is a base table because it’s not extended from any other table (no parent of its own)
It is a parent table because it has children (child classes of Incident, Problem, and Change Request)
Incident extends which table?
\r\nTask
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"907206","Type":"Quiz","Guess":"Task
"},{"Number":"CSAP0995","Active":true,"Front (html)":"Dictionary in ServiceNow contains:
\r\nDetails about tables and their fields in the system
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"226796.0","Type":"Quiz","Guess":"Details about tables and their fields in the system
"},{"Number":"CSAP1538","Active":true,"Front (html)":"Navigate here to access the system dictionary to modify table and field attributes.
\r\nAll > System Definition > Dictionary
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"454670.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1543","Active":true,"Front (html)":"When you define a reference field, the platform creates a relationship between the _____ tables.
\r\nTwo
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"445085.0","Type":"Quiz","Guess":"Two
"},{"Number":"CSAP0467","Active":true,"Front (html)":"What contains the definition for each and every table and field in the database?
\r\nSystem Dictionary
","Front":"","Back":"","Comments":"Data dictionary tables- The system defines data dictionary, data modeling, and entity relationship information in multiple tables:
Tables [sys_db_object]: Contains a record for each table.
Dictionary Entries [sys_dictionary]: Contains additional details for each table and the definition for every column on each table. Each row represents either a column on a table or a table.
Field Labels [sys_documentation]: Contains the human-readable labels and language information.
System Dictionary
"},{"Number":"CSAP0411","Active":true,"Front (html)":"Parent of incident and problem table?
\r\nTask
","Front":"","Back":"","Comments":"I never liked this question, problems & incidents can have a parent or a child can be problem/incident (depending). Problem & Incident extend the task table. So I believe the Problem & Incident tables extend the task table as opposed to being a parent.
","Category":"Data Schema","Random Sort Code":"32637","Type":"Quiz","Guess":"Task
"},{"Number":"CSAP0492","Active":true,"Front (html)":"Which two modules are used to create a new table?
\r\nTables & Columns
Tables
Tables & Columns
Tables
Which of the following describes Database Views:
\r\nTwo tables can be joined virtually to allow for reporting on data that might be stored in more than one table.
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"238313.0","Type":"Quiz","Guess":"Two tables can be joined virtually to allow for reporting on data that might be stored in more than one table.
"},{"Number":"CSAP0430","Active":true,"Front (html)":"Task table is a _ table.
\r\nBase
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"40916","Type":"Quiz","Guess":"Base
"},{"Number":"CSAP1554","Active":true,"Front (html)":"Which of the following describes a many-to-many relationship:
\r\nTwo or more tables can be related in a bi-directional relationship, so that the related records are visible from both tables in a related list.
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"238216.0","Type":"Quiz","Guess":"Two or more tables can be related in a bi-directional relationship, so that the related records are visible from both tables in a related list.
"},{"Number":"CSAP1536","Active":true,"Front (html)":"Name individual pieces of data within a record from the list below:
\r\nFields
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"164692.0","Type":"Quiz","Guess":"Fields
"},{"Number":"CSAP0415","Active":true,"Front (html)":"Client Script on the Task table will be applied to Problem table as well
\r\nOnly if inherit is true
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"838035","Type":"Quiz","Guess":"Only if inherit is true
"},{"Number":"CSAP0706","Active":true,"Front (html)":"What are two things created by default when creating a new table?
\r\nModule with same name as table label
Module with plural name as table label
Book is incorrect: Book says the following are correct answers:
\r\nBut in my Personal Developer Instance, I observe the following to be the correct answer to the question:
\r\nModule with same name as table label
Module with plural name as table label
Name two of ServiceNow's core tables?
\r\ntask
cmdb_ci
task
cmdb_ci
What identifies available fields that have related tables you can dot-walk to?
\r\nGreen with a plus sign
","Front":"","Back":"","Comments":"Greater than sign is also used. Confirm that green plus still exists in List v3.
","Category":"Data Schema","Random Sort Code":"55819","Type":"Quiz","Guess":"Green with a plus sign
"},{"Number":"CSAP0283","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Navigate here to view the Transaction Log","Back":"System Logs > Transactions","Comments":"","Category":"Data Schema","Random Sort Code":"48307","Type":"Menu Path","Guess":""},{"Number":"CSAP1571","Active":true,"Front (html)":"Select three features of a Dictionary Override:
\r\nOverriding the default values
Field dependencies
Read-only status of a field
Overriding the default values
Field dependencies
Read-only status of a field
If the system is going to be upgraded, what will be exempt from the upgrade?
\r\nAny record that has been altered from the base by the customer
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"850065","Type":"Quiz","Guess":"Any record that has been altered from the base by the customer
"},{"Number":"CSAP1569","Active":true,"Front (html)":"Select two true statements from below about Permissions to extend a table.
\r\nA table's Extensible field is used to control whether a table can be extended:
\r\nIf it is set to true (selected/checked), the table can be extended.
If it is set to false (NOT selected/checked), the table cannot be extended.
If it is set to true (selected/checked), the table can be extended.
If it is set to false (NOT selected/checked), the table cannot be extended.
What list search wildcard looks for values starting with "text"?
\r\ntext%
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"250790","Type":"Quiz","Guess":"text%
"},{"Number":"CSAP1557","Active":true,"Front (html)":"Choose the three one-to-many relationship fields listed below:
\r\nReference fields
Glide List
Document ID fields
Reference fields
Glide List
Document ID fields
The Schema Map is available to users with which two roles from below?
\r\npersonalize_dictionary
admin
personalize_dictionary
admin
What is a rule that forces data consistency?
\r\nData Policy
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"554100","Type":"Quiz","Guess":"Data Policy
"},{"Number":"CSAP0416","Active":true,"Front (html)":"Where would you go to start an import set
\r\nSystem Import Sets > Load Data
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"834404","Type":"Menu Path","Guess":""},{"Number":"CSAP0493","Active":true,"Front (html)":"What are the three ways table can be related to each other?
\r\nExtensions
One-to-Many
Many-to-Many
Extensions
One-to-Many
Many-to-Many
What is the prefix for tables created in the global application?
\r\nu_
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"716648","Type":"Quiz","Guess":"u_
"},{"Number":"CSAP1016","Active":true,"Front (html)":"____________ are those tables which are extended, but itself is not an extended table.
\r\nbase tables
","Front":"","Back":"","Comments":"Some of the base table are: cmdb, task, task_activity, cmdb_model, etc.
\r\nThere are hundreds of base tables.
","Category":"Data Schema","Random Sort Code":"227500.0","Type":"Quiz","Guess":"base tables
"},{"Number":"CSAP0668","Active":true,"Front (html)":"The acronym CRUD stands for what?
\r\nCreate, Read, Update, Delete
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"296218","Type":"Quiz","Guess":"Create, Read, Update, Delete
"},{"Number":"CSAP1546","Active":true,"Front (html)":"Reference fields are identified with the _____ _____ icon.
\r\nReference Lookup
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"465802.0","Type":"Quiz","Guess":"Reference Lookup
"},{"Number":"CSAP1568","Active":true,"Front (html)":"To add a different label for an extended table, navigate to:
\r\nAll > System Definition > Language File
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"235193.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1556","Active":true,"Front (html)":"Which of the following describes Extensions?
\r\nA table can extend another table.
","Front":"","Back":"","Comments":"Extensions A table can extend another table. The extended table includes unique fields plus all of the fields and their properties from the parent table.
","Category":"Data Schema","Random Sort Code":"91815.0","Type":"Quiz","Guess":"A table can extend another table.
"},{"Number":"CSAP1591","Active":true,"Front (html)":"Within a Schema Map, name the window on the far right of the screen providing a summary of all the tables presented and their relationships.
\r\nTables
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"502682.0","Type":"Quiz","Guess":"Tables
"},{"Number":"CSAP0437","Active":true,"Front (html)":"Which application has the links to view field attributes for tables?
\r\nTables & Columns
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"94918","Type":"Quiz","Guess":"Tables & Columns
"},{"Number":"CSAP1550","Active":true,"Front (html)":"Beyond admin, which role is required to create a Document ID field?
\r\npersonalize_dictionary
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"337200.0","Type":"Quiz","Guess":"personalize_dictionary
"},{"Number":"CSAP1593","Active":true,"Front (html)":"Where can you navigate for modifying an application menu name:
\r\nAll > System Definition > Application Menus
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"545328.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0642","Active":true,"Front (html)":"What is an extended table but is not extending another table itself?
\r\nBase table
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"701731","Type":"Quiz","Guess":"Base table
"},{"Number":"CSAP0477","Active":true,"Front (html)":"What is a 32-character, globally unique identifier called?
\r\nsys_id
","Front":"","Back":"","Comments":"","Category":"Data Schema","Random Sort Code":"21433","Type":"Quiz","Guess":"sys_id
"},{"Number":"CSAP0666","Active":true,"Front (html)":"What is called to gather info from a series of tables by expanding referenced fields?
\r\nDot-walking
","Front":"","Back":"","Comments":"The standard definition provided by ServiceNow at docs.dervicenow.com "Access fields on a related table from a form, list, or script by dot-walking.". So, not really a match with product documentation. A series of tables does not sound 100% correct.
","Category":"Data Schema","Random Sort Code":"759192","Type":"Quiz","Guess":"Dot-walking
"},{"Number":"CSAP0379","Active":true,"Front (html)":"What are the three key tables in the CMDB?
\r\nBase Configuration Item [cmdb]
Configuration Item [cmdb _ci]
CI Relationship [cmdb_rel_ci]
Base Configuration Item [cmdb]
Configuration Item [cmdb _ci]
CI Relationship [cmdb_rel_ci]
What is the graphical interface to visualize CIs and their relationships called?
\r\nDependency Views
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"415809","Type":"Quiz","Guess":"Dependency Views
"},{"Number":"CSAP0991","Active":true,"Front (html)":"Name three key tables in the CMDB.
\r\ncmdb
cmdb_rel_ci
cmdb_ci
cmdb
cmdb_rel_ci
cmdb_ci
Select three facts below about; What is CSDM?
\r\nStandard terms and definitions
Best Practice for CMDB Data Modeling and Data Management
Out of the box CMDB core tables
Standard terms and definitions
Best Practice for CMDB Data Modeling and Data Management
Out of the box CMDB core tables
Name four benefits that an accurate, up-to-date CMDB presents to an IT Team.
\r\nLocating failed changes and associated incidents.
Facilitate impact analysis of proposed changes to reduce or eliminate downtime.
Assess problem trends pertaining to specific CIs.
Efficiently manage incidents affecting CIs and service delivery.
Locating failed changes and associated incidents.
Facilitate impact analysis of proposed changes to reduce or eliminate downtime.
Assess problem trends pertaining to specific CIs.
Efficiently manage incidents affecting CIs and service delivery.
Toggle between the _____ _____ _____ view and the form view using the options in the form title bar.
\r\nCI Health Dashboard
","Front":"","Back":"","Comments":"The system only says CI Dashboard
","Category":"CMDB","Random Sort Code":"266126.0","Type":"Quiz","Guess":"CI Health Dashboard
"},{"Number":"CSAP1713","Active":true,"Front (html)":"_____ _____ discovers and models the relationships and dependencies between discovered CIs and automatically populates this information into the CMDB.
\r\nService Mapping
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"578392.0","Type":"Quiz","Guess":"Service Mapping
"},{"Number":"CSAP0545","Active":true,"Front (html)":"As it relates to ServiceNow, LDAP is an abbreviation for what?
\r\nLightweight Directory Access Protocol
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"562762","Type":"Quiz","Guess":"Lightweight Directory Access Protocol
"},{"Number":"CSAP1715","Active":true,"Front (html)":"_____ help monitor and discover what system components are needed for effective and efficient business processes and IT service management.
\r\nCMDBs
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"175867.0","Type":"Quiz","Guess":"CMDBs
"},{"Number":"CSAP1026","Active":true,"Front (html)":"Select two items below that relate to a Configuration Item.
\r\nA tangible or intangible device used by an organization
Email Services
A tangible or intangible device used by an organization
Email Services
ServiceNow Service Mapping uses a _____ _____ approach to overlay service maps onto existing configuration data to connect CIs underlying a given service, making the CMDB service aware.
\r\nTop-down
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"161557.0","Type":"Quiz","Guess":"Top-down
"},{"Number":"CSAP1741","Active":true,"Front (html)":"To review or create new Suggested Relationships navigate to:
\r\nALL > Configuration > Relationships > Suggested Relationships
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"382294.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0378","Active":true,"Front (html)":"Name three CIs from below?
\r\nTangible (e.g. hardware, software, servers) entities
Intangible (e.g. business services, email) entities
Configuration Item
Tangible (e.g. hardware, software, servers) entities
Intangible (e.g. business services, email) entities
Configuration Item
Name three CMDB components from the list below.
\r\nDependency Views
Business Services
Processes
Dependency Views
Business Services
Processes
Select two facts below about; What is CSDM?
\r\nGuidance on service modeling
Recommended mappings
Guidance on service modeling
Recommended mappings
What are the three key CMDB tables?
\r\ncmdb_rel_ci
cmdb
cmdb_ci
cmdb_rel_ci
cmdb
cmdb_ci
A Dependency Views map has one starting point, called the _____________of the map.
\r\nRoot CI or Root node
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"148505.0","Type":"Quiz","Guess":"Root CI or Root node
"},{"Number":"CSAP0600","Active":true,"Front (html)":"What can Configuration Items be?
\r\nTangible or Intangible
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"571717","Type":"Quiz","Guess":"Tangible or Intangible
"},{"Number":"CSAP0485","Active":true,"Front (html)":"As it relates to CMDB, CI is an abbreviation for what?
\r\nConfiguration Item
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"568710","Type":"Quiz","Guess":"Configuration Item
"},{"Number":"CSAP1731","Active":true,"Front (html)":"The __________ represents a standard and shared set of service-related definitions across our products and platform that will enable and support true service level reporting while providing prescriptive guidance on service modeling within the CMDB.
\r\nCommon Service Data Model (CSDM)
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"243803.0","Type":"Quiz","Guess":"Common Service Data Model (CSDM)
"},{"Number":"CSAP1705","Active":true,"Front (html)":"For CIs, you can create a new relationship rule in:
\r\nConfiguration > Relationships > Suggested Relationships
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"140800.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0046","Active":true,"Front (html)":"","Back (HTML)":"","Front":"Navigate here to view a Dependency View Map","Back":"Dependency Views > View Map","Comments":"","Category":"CMDB","Random Sort Code":"583125","Type":"Menu Path","Guess":""},{"Number":"CSAP0777","Active":true,"Front (html)":"which type of tests can user run to ensure if CMDB still works after upgrading or deploying of new applications or integrations?
\r\nQuick start tests
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"342075.0","Type":"Quiz","Guess":"Quick start tests
"},{"Number":"CSAP1739","Active":true,"Front (html)":"To manage CI Classes Navigate to:
\r\nAll > Configuration > CI Class Manager
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"502103.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1703","Active":true,"Front (html)":"ServiceNow relationship rules use separate tables to define the relationships between specific CI base classes and _____ _____.
\r\nDependent classes
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"352772.0","Type":"Quiz","Guess":"Dependent classes
"},{"Number":"CSAP0475","Active":true,"Front (html)":"The "MID" in MID server is an abbreviation for what?
\r\nManagement
Instrumentation
Discovery
Management
Instrumentation
Discovery
A way to verify if CMDB is still operational after major upgrades or application installations is to run quick start tests.
\r\nWhat should be done if the CMDB is customized?
\r\nCopy and configure the Quick start tests
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"321693.0","Type":"Quiz","Guess":"Copy and configure the Quick start tests
"},{"Number":"CSAP0470","Active":true,"Front (html)":"What finds devices and applications and updates the CMDB?
\r\nDiscovery
","Front":"","Back":"","Comments":"","Category":"CMDB","Random Sort Code":"952767","Type":"Quiz","Guess":"Discovery
"},{"Number":"CSAP0969","Active":true,"Front (html)":"Restate four branding features that can be configured.
\r\nBanner image text and colors
System date / Time formatting
Browser tab title
Navigator background and text colors
Banner image text and colors
System date / Time formatting
Browser tab title
Navigator background and text colors
Each ServiceNow solution provides its own guided setup. When implementing IT service Management (ITSM),
which two paths below allows you to update Now Platform user interface branding, including the company logo and colors?
System Properties > Basic Configuration UI16
System Properties > My Company
Guided Setup > ITSM Guided Setup
Guided Setup > My Company
System Properties > Basic Configuration UI16
Guided Setup > ITSM Guided Setup
System Properties > Basic Configuration UI16
Guided Setup > ITSM Guided Setup
Name three benefits often recognized by branding your instance?
\r\nAccelerate adoption rates
Create a shared identity
Gain user trust
Accelerate adoption rates
Create a shared identity
Gain user trust
Where can you navigate to update branding, instead of using guided setup?
\r\nSystem Properties > Basic Configuration UI16
","Front":"","Back":"","Comments":"","Category":"Branding","Random Sort Code":"616821","Type":"Menu Path","Guess":"System Properties > Basic Configuration UI16
"},{"Number":"CSAP0487","Active":true,"Front (html)":"What are three benefits of branding your instance?
\r\nAccelerate adoption rates
Create a shared identity
Gain user trust
Accelerate adoption rates
Create a shared identity
Gain user trust
What creates a shared sense of identity and connection with users?
\r\nBranding
","Front":"","Back":"","Comments":"","Category":"Branding","Random Sort Code":"937359","Type":"Quiz","Guess":"Branding
"},{"Number":"CSAP1814","Active":true,"Front (html)":"Within ATF, the _____ _____ field specifies the conditions that must be met for a test to pass.
\r\nAssert type
","Front":"","Back":"","Comments":"","Category":"Automated Test Framework","Random Sort Code":"539390.0","Type":"Quiz","Guess":"Assert type
"},{"Number":"CSAP1817","Active":true,"Front (html)":"To grant or remove delegated development, navigate to:
\r\nAll > System Applications > My Company Applications
","Front":"","Back":"","Comments":"Not how to, just where.
","Category":"Automated Test Framework","Random Sort Code":"562090.0","Type":"Menu Path","Guess":"All > System Applications > My Company Applications
"},{"Number":"CSAP1807","Active":true,"Front (html)":"Each _____ _____ is a record in the _____ table that specifies a test action, the step configuration, and an execution order.
\r\nTest Step / Test Step [sys_atf_step]
","Front":"","Back":"","Comments":"","Category":"Automated Test Framework","Random Sort Code":"332989.0","Type":"Quiz","Guess":"Test Step / Test Step [sys_atf_step]
"},{"Number":"CSAP0474","Active":true,"Front (html)":"What is used to create and run automated tests?
\r\nAutomated Test Framework
","Front":"","Back":"","Comments":"","Category":"Automated Test Framework","Random Sort Code":"366306","Type":"Quiz","Guess":"Automated Test Framework
"},{"Number":"CSAP1812","Active":true,"Front (html)":"","Back (HTML)":"","Front":"With ATF A _____ result stores the output of a test step run. ","Back":"step
","Comments":"","Category":"Automated Test Framework","Random Sort Code":"235194.0","Type":"Quiz","Guess":""},{"Number":"CSAP1805","Active":true,"Front (html)":"Within ATF, the test step always specifies:
\r\nThe order in which it runs in the test
","Front":"","Back":"","Comments":"","Category":"Automated Test Framework","Random Sort Code":"446165.0","Type":"Quiz","Guess":"The order in which it runs in the test
"},{"Number":"CSAP1808","Active":true,"Front (html)":"Within ATF, Test designers add test steps to tests to verify _____.
\r\nFunctionality
","Front":"","Back":"","Comments":"","Category":"Automated Test Framework","Random Sort Code":"136580.0","Type":"Quiz","Guess":"Functionality
"},{"Number":"CSAP1816","Active":true,"Front (html)":"A _____ _____ runner is a browser tab that runs client-side test steps within a Now Platform user interface. _____ _____ runners require a browser tab to function.
\r\nclient test
","Front":"","Back":"","Comments":"","Category":"Automated Test Framework","Random Sort Code":"97023.0","Type":"Quiz","Guess":"client test
"},{"Number":"CSAP0975","Active":true,"Front (html)":"What is ATF in ServiceNow?
\r\nAutomated Test Framework
","Front":"","Back":"","Comments":"","Category":"Automated Test Framework","Random Sort Code":"355082.0","Type":"Quiz","Guess":"Automated Test Framework
"},{"Number":"CSAP0709","Active":true,"Front (html)":"Within ServiceNow ATF stands for:
\r\nAutomated Test Framework
","Front":"","Back":"","Comments":"","Category":"Automated Test Framework","Random Sort Code":"237069","Type":"Quiz","Guess":"Automated Test Framework
"},{"Number":"CSAP0766","Active":true,"Front (html)":"How would a user go about preventing their instance from communicating with untrusted domains and email addresses?
\r\nSystem Address Filters
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"390039.0","Type":"Quiz","Guess":"System Address Filters
"},{"Number":"CSAP0429","Active":true,"Front (html)":"Elevated roles are available for only one session.
\r\nTrue
","Front":"","Back":"","Comments":"Unless your role is security_admin or another elevated role. Elevated roles (set as roles for a user) are always available. These roles do not have the option of elevating role as they are already elevated.
","Category":"Application/Access Control","Random Sort Code":"402794","Type":"Quiz","Guess":"True
"},{"Number":"CSAP0441","Active":true,"Front (html)":"How to get security_admin role/ elevated privilege for a user session.
\r\nSelect the security_admin option in the Elevate Roles section
","Front":"","Back":"","Comments":"Process is 1. Begin elevating roles by selecting Elevate Roles in the User Menu 2. Select the security_admin option in the Elevate Roles section
","Category":"Application/Access Control","Random Sort Code":"600360","Type":"Quiz","Guess":"Select the security_admin option in the Elevate Roles section
"},{"Number":"CSAP1629","Active":true,"Front (html)":"If the user fails to meet the permissions of any matching access control rule, the system _____ access to the requested object and operation.
\r\nDenies
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"126315.0","Type":"Quiz","Guess":"Denies
"},{"Number":"CSAP0806","Active":true,"Front (html)":"Which certificate-based authentication methods can be enabled so that users can log into the Service Portal ? Select 2 options?
\r\nCommon Access Card (CAC)
Personal Identity Verification (PIV)
Common Access Card (CAC)
Personal Identity Verification (PIV)
Select two facts from below that are preferred methods of role management:
\r\nAdd users to group
Apply roles to groups
Add users to group
Apply roles to groups
As it pertains to ServiceNow, ACL is an abbreviation for what?
\r\nAccess Control List
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"577929","Type":"Quiz","Guess":"Access Control List
"},{"Number":"CSAP0550","Active":true,"Front (html)":"What is an individual, who is granted access to a ServiceNow Instance called?
\r\nUser
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"1074","Type":"Quiz","Guess":"User
"},{"Number":"CSAP0374","Active":true,"Front (html)":"Name three types of permissions can be configured in an access control rule?
\r\nRoles
Scripting that sets the 'answer' variable to true or false
Conditions
Roles
Scripting that sets the 'answer' variable to true or false
Conditions
If a user does not meet the permissions of the first matching rule, the system evaluates the permissions of the next matching access control rule as specified by the _____ _____ _____ _____.
\r\nAccess control processing order
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"223624.0","Type":"Quiz","Guess":"Access control processing order
"},{"Number":"CSAP0632","Active":true,"Front (html)":"What are the three types of permissions that can be configured in an access control rule?
\r\nRoles
Script that sets "answer" to true or false
Conditions
Roles
Script that sets "answer" to true or false
Conditions
Select four ServiceNow operation examples:
\r\nexecute: user cannot execute scripts on a record or UI page.
edit_ci_relations: user cannot define relationships between Configuration Item [cmdb_ci] tables.
save_as_template: controls the field that should be saved when a template is created.
report_control: user cannot control reports on the object.
ServiceNow operation examples:
execute: user cannot execute scripts on a record or UI page.
edit_ci_relations: user cannot define relationships between Configuration Item [cmdb_ci] tables.
save_as_template: controls the field that should be saved when a template is created.
report_on: user cannot create reports on the object.
personalize_choices: user cannot right-click a choice list field and select Configure Choices.
execute: user cannot execute scripts on a record or UI page.
edit_ci_relations: user cannot define relationships between Configuration Item [cmdb_ci] tables.
save_as_template: controls the field that should be saved when a template is created.
report_control: user cannot control reports on the object.
What protects applications by identifying and restricting access to available files and data
\r\nScope
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"208202","Type":"Quiz","Guess":"Scope
"},{"Number":"CSAP0568","Active":true,"Front (html)":"What is a collection of permissions?
\r\nRole
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"782579","Type":"Quiz","Guess":"Role
"},{"Number":"CSAP1640","Active":true,"Front (html)":"","Back (HTML)":"","Front":"The _____ Access Control grants all rows and all fields to both the table_admin and table_user roles.","Back":"None
","Comments":"","Category":"Application/Access Control","Random Sort Code":"504752.0","Type":"Quiz","Guess":""},{"Number":"CSAP0481","Active":true,"Front (html)":"What allows you to view the instance from another user's perspective?
\r\nImpersonate User
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"932547","Type":"Quiz","Guess":"Impersonate User
"},{"Number":"CSAP1003","Active":true,"Front (html)":"Select three types of permissions can be configured in an ACL.
\r\nScripts
Conditions
Roles
Scripts
Conditions
Roles
Name a best practice with respect to roles in user management.
\r\nAdd roles to groups and add users to groups
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"353836.0","Type":"Quiz","Guess":"Add roles to groups and add users to groups
"},{"Number":"CSAP0412","Active":true,"Front (html)":"A role does not inherit all the permissions of any other roles it includes.
\r\nFalse
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"118183","Type":"Quiz","Guess":"False
"},{"Number":"CSAP1595","Active":true,"Front (html)":"Application and Modules Access is controlled by roles configured at the:
\r\nApplication and Module Level
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"320212.0","Type":"Quiz","Guess":"Application and Module Level
"},{"Number":"CSAP1617","Active":true,"Front (html)":"Navigate here, to add a role and its permissions ______________ and to manage roles that are used to determine which features of ServiceNow users can access.
\r\nAll > System Security > Roles
\r\nAll > User Properties > Roles
\r\nAll > User Administration > Roles
\r\nAll > System Properties > Roles
","Back (HTML)":"All > User Administration > Roles
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"314503.0","Type":"Menu Path","Guess":""},{"Number":"CSAP1597","Active":true,"Front (html)":"Name three security modules on the All menu typically used by the System Administrator:
\r\nSystem Security > High Security Settings
System Properties > Security
System Security > Access Control (ACL)
3 more menu paths to memorize...
","Category":"Application/Access Control","Random Sort Code":"472175.0","Type":"Menu Path","Guess":"System Security > High Security Settings
System Properties > Security
System Security > Access Control (ACL)
Roles are stored as a record which table?
\r\nsys_user_role table
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"536616.0","Type":"Quiz","Guess":"sys_user_role table
"},{"Number":"CSAP0892","Active":true,"Front (html)":"A role is a?
\r\nCollection of permissions
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"126484.0","Type":"Quiz","Guess":"Collection of permissions
"},{"Number":"CSAP1604","Active":true,"Front (html)":"Select two ServiceNow operation examples:
\r\nreport_on: user cannot create reports on the object.
personalize_choices: user cannot right-click a choice list field and select Configure Choices.
ServiceNow operation examples include:
• execute: user cannot execute scripts on a record or UI page.
• edit_ci_relations: user cannot define relationships between Configuration Item [cmdb_ci] tables.
• save_as_template: controls the field that should be saved when a template is created.
• report_on: user cannot create reports on the object.
• personalize_choices: user cannot right-click a choice list field and select Configure Choices.
report_on: user cannot create reports on the object.
personalize_choices: user cannot right-click a choice list field and select Configure Choices.
You can view assignment rules by navigating to:
\r\nAll > System Policy > Rules > Assignment
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"529475.0","Type":"Menu Path","Guess":"All > System Policy > Rules > Assignment
"},{"Number":"CSAP0693","Active":true,"Front (html)":"What is a security rule to restrict a user from viewing and interacting with data?
\r\nAccess Control
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"522312","Type":"Quiz","Guess":"Access Control
"},{"Number":"CSAP0681","Active":true,"Front (html)":"What requires manually accepting a powerful role like security_admin?
\r\nElevate Roles
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"684510","Type":"Quiz","Guess":"Elevate Roles
"},{"Number":"CSAP0652","Active":true,"Front (html)":"Name three user authentication methods in ServiceNow?
\r\nLDAP
SSO
Local database
LDAP
SSO
Local database
Assignment lookup rules are another type of assignment rule. These rules only apply to _____ records.
\r\nIncident
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"524643.0","Type":"Quiz","Guess":"Incident
"},{"Number":"CSAP0603","Active":true,"Front (html)":"What protects applications by identifying and restricting access to available files and data?
\r\nScope
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"742146","Type":"Quiz","Guess":"Scope
"},{"Number":"CSAP1308","Active":true,"Front (html)":"Assignment lookup rules can be created by navigating to:
\r\nAll > System Policy > Rules > Assignment Lookup Rules
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"149091.0","Type":"Menu Path","Guess":"All > System Policy > Rules > Assignment Lookup Rules
"},{"Number":"CSAP1610","Active":true,"Front (html)":"When a custom table is created, the system creates four access control rules by default:
\r\ncreate
delete
read
write
create
delete
read
write
What is contextual security?
\r\nIts a system security type, which Controls every level in the ServiceNow object hierarchy. You can control specific tables and fields.
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"293625","Type":"Quiz","Guess":"Its a system security type, which Controls every level in the ServiceNow object hierarchy. You can control specific tables and fields.
"},{"Number":"CSAP1286","Active":true,"Front (html)":"Select four steps to assign tasks from the list below:
\r\nAdd users to groups
Apply roles to groups
Assign tasks to groups
Assign tasks to users
Add users to groups
Apply roles to groups
Assign tasks to groups
Assign tasks to users
Name three things from below describing User Authentication/Login?
\r\nUsers
Groups
Roles
Users
Groups
Roles
What reduces the amount of rules required to control access?
\r\nWildcard ACL Rules
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"737009","Type":"Quiz","Guess":"Wildcard ACL Rules
"},{"Number":"CSAP1645","Active":true,"Front (html)":"Which of the following two statements are true about Access Controls?
\r\nWhen writing an ACL that mostly grants access, use only None.
When writing an ACL that mostly denies access, use None and .*
When writing an ACL that mostly grants access, use only None.
When writing an ACL that mostly denies access, use None and .*
A Data policy is used to enforce __________?
\r\nConsistency
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"515242.0","Type":"Quiz","Guess":"Consistency
"},{"Number":"CSAP1616","Active":true,"Front (html)":"Navigate here to manage groups of users in ServiceNow:
\r\nAll > User Administration > Groups
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"132632.0","Type":"Menu Path","Guess":"All > User Administration > Groups
"},{"Number":"CSAP0956","Active":true,"Front (html)":"Select the correct order of ACL Evaluation from the below.
\r\nTable, Parent Table, Any table(wildcard)
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"340623.0","Type":"Quiz","Guess":"Table, Parent Table, Any table(wildcard)
"},{"Number":"CSAP0907","Active":true,"Front (html)":"What does CRUD stand for and CRUD operations on a table?
\r\nCreate, Read, Update, Delete
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"562240.0","Type":"Quiz","Guess":"Create, Read, Update, Delete
"},{"Number":"CSAP1301","Active":true,"Front (html)":"______ _____ are used to automatically set a value in the Assigned to and/or Assignment group fields of a task record.
\r\nAssignment rules
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"295550.0","Type":"Quiz","Guess":"Assignment rules
"},{"Number":"CSAP1646","Active":true,"Front (html)":"To create a role, navigate: to
\r\nAll > System Security > Users and Groups > Roles
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"472966.0","Type":"Menu Path","Guess":"All > System Security > Users and Groups > Roles
"},{"Number":"CSAP0979","Active":true,"Front (html)":"What is the characteristic of role assignment?
\r\nUser is assigned to the role and inherits any other roles that it contains
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"498374.0","Type":"Quiz","Guess":"User is assigned to the role and inherits any other roles that it contains
"},{"Number":"CSAP1615","Active":true,"Front (html)":"Navigate here to add roles to groups:
\r\nAll > System Security > Users and Groups > Groups
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"318753.0","Type":"Menu Path","Guess":""},{"Number":"CSAP0420","Active":true,"Front (html)":"ACL's can be defined in what many ways
\r\nAll of the above
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"450041","Type":"Quiz","Guess":"All of the above
"},{"Number":"CSAP1596","Active":true,"Front (html)":"Select two facts about Database Access, access to tables, records, and fields is controlled via __________; as well as table and __________.
\r\nGlobally defined system properties
Field level Access Controls (deny access is the default behavior)
Globally defined system properties
Field level Access Controls (deny access is the default behavior)
Which role is required to update ACLs?
\r\nsecurity_admin
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"169347.0","Type":"Quiz","Guess":"security_admin
"},{"Number":"CSAP1281","Active":true,"Front (html)":"What can automatically assign tasks to users or groups, ensuring that tasks are handled by the most appropriate team members?
\r\nAssignment Rules
","Front":"","Back":"","Comments":"","Category":"Application/Access Control","Random Sort Code":"451348.0","Type":"Quiz","Guess":"Assignment Rules
"},{"Number":"CSAP0723","Active":true,"Front (html)":"Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?
\r\nagent workspace
","Front":"","Back":"","Comments":"","Category":"Agent Workspace","Random Sort Code":"289643","Type":"Quiz","Guess":"agent workspace
"}]}